General Manager, U.S. Operations - Hireio, Inc.

Position Overview:

The General Manager, U.S. Operations, will lead the establishment and growth of our U.S. team, focusing on local marketing, technical support, and business development.

Team Size: Less than 20 people, including 1 Marketing Partnership

Key Responsibilities:

1. Team Building and Office Setup:
   - Establish the U.S. team from the ground up, including office location selection, setup, and recruitment.
   - Develop and implement management systems and processes.
2. Local Market Activities:
   - Plan and execute local market activities such as trade shows, user meetups, KOL meetings, and media events.
   - Establish and maintain offline product display points, including opening the company’s U.S. office to interested customers for product experience.
3. Customer Support:
   - Provide user training and high-priority customer support locally, while most customer service tasks are handled by the team in Shenzhen.
4. Business Development:
   - Develop offline channel partnerships, and expand into retail and educational channels.
   - Collect market and user feedback through various channels to continuously improve our products and services.
5. Brand Localization:
   - Lead the team to enhance the localization of our brands in the U.S. market.
   - Act as a bridge between the U.S. and China teams to ensure effective communication and collaboration.

Qualifications:

1. Experienced in general management/sales & marketing/operations in premium hardware or electronic consumer goods industry, preferably with 8-15 years of related work experience.
2. Drive and Initiative:
   - Highly self-motivated with strong capability in team building and business development.
   - Passionate about our products and aligned with the company’s values.
3. Growth Mindset:
   - Pragmatic and willing to roll up sleeves and work hands-on as needed.
   - Strong logical thinking and problem-solving skills.
4. Market Understanding:
   - Deep understanding of the U.S. small business and DIY enthusiast communities.
   - Experience in expanding and managing local teams and developing market strategies.

Compensation and Benefits:

- Salary: Competitive base salary with a potential increase of 20-50%, negotiable based on experience and performance.
- Incentives: Includes commission, bonus, equity, and other benefits such as vacation and health insurance.