General Manager, Trampoline Park, Bowling, Restaurant, Arcade - Launch Family Entertainment

Title: GENERAL MANAGER

Reports to: OWNER

Company Profile: Launch Trampoline Park is an innovative leader in the family entertainment

industry. Launch is more than a trampoline park bringing new and exciting attractions to our

locations, focusing on guest experience and promoting a positive, forward-thinking company

culture.

Position Profile:

The General Manager provides leadership, motivation, sound decision making tactics and

direction in regards to both strategic initiatives and overall operational standards to positively

impact business results.

Job Duties & Responsibilities:

Human Resources- Hire, Train, & Develop Team

? Leads and influences management staff through effective motivation, leveraging

individual strengths to ensure exemplary customer satisfaction and maximum staff

productivity.

? Promotes positive employee relations including effective delegation of managerial

duties, fostering high staff morale, upholding operational & brand standards, and

execution of the employee performance reviews

? Promotes an environment of open communication utilizing weekly managerial meetings

and monthly staff meetings as a pathway to discussing issues, developing improvement

plans and highlighting the positive achievements as a whole and individual staff

members.

? Cultivates a strategic team environment that provides exceptional customer service

while directing the management team and ensuring all staff members perform at a

consistently high level.

? Fosters a positive environment conducive to running regularly scheduled auditions to

keep staffing at a balanced level at all times.

? Ensures execution of staff training programs.

? Maintains staffing levels and management coverage appropriately to meet the needs of

the business and maximize the customer experience.

? Ensuring that all staff disciplinary issues are handled in a timely, effective and efficient

manner, resulting in warnings or termination if needed.

Guest Service- Maintain Excellent Customer Relations

? Deliver the highest standard of customer service keeping in line with brand & operational

standards.

? Resolving customer complaints in an efficient & timely manner ensuring the customer

walks away with a positive outlook on the situation.

? Continually develops & implements ideas to positively improve guest experience & park

operations.

Administrative Duties-

? Utilizing company tools, develop manager & staff schedule ensuring that it is available to

employees two weeks in advance at all times

? Utilizing company tools, ensure building schedule is produced three months out at all

times and available to customers

? Schedule labor as required by anticipated business activity while ensuring that all

positions are staffed when and as needed and labor cost objectives are met.

? Ensure all staff required paperwork is completed & filed appropriately

? Maintains up to date logs of all safety inspections, customer incidents and donation

requests ensuring each is logged timely and completely.

? Maintain and update all POS

? Oversee all office functions & staff, ensuring all guests communications are responded

to timely, thoroughly while upholding policy and brand standards.

? Develop & review quarterly managerial objectives, ensuring the management team has

“buy in” for each objective set and holding them accountable during each review.

? Develop sales objectives yearly for the building.

? Continually review and track P&L, utilize flex & flow strategize to insure house profits.

? Respond timely to online customer reviews on all social platforms, ensuring their

concerns are addressed appropriately and there is a positive solution for the guest.

Operational Duties-

? Run MOD shifts as needed per managerial schedule

? Master Point of Sale System

? Ensure that all food and products are consistently prepared and served according to the

facility’s recipes, portioning, cooking and serving standards.

? Ensure that all equipment is kept clean and kept in excellent working condition through

personal inspection and by following the facility’s preventative maintenance programs.

? Fully understand and comply with all federal, state, county and municipal regulations that

pertain to health, safety and labor requirements of the facility, employees and guests.

? Maintain and apply for all licenses, certification or other regulatory requirements.

? Adhere to cash handling and reconciliation procedures in accordance with facility

policies and procedures.

? Develop & maintain excellent vendor relations, continually meeting with all partners to

ensure the facility remains relevant with top rated products that are cost efficient to

sustaining a profitable business.

? Ensure weekly inventory procedures are followed and documented.

? Ensure that all technology within the facility is functioning properly and displaying context

in line with brand standards.

Sales & Marketing Duties-

? Act as a community ambassador, creating goodwill toward the brand.

? Ensuring that all marketing sales goals / objectives are met.

? Oversee events team calendar ensuring they are promoting the goodwill of the brand

while in the community

? Oversee all donation requests, ensuring they are responded to timely and appropriately

within set brand guidelines and budget restraints.

? Ensure Joey is out and about in the building / attending parties / group events /

fundraisers and in the community engaged with guests at all times and keeping in line

with brand standards.

Qualifications-

? Education: Bachelor’s degree and or 4 years minimum high volume family entertainment

facility

? Ability to maintain and project professionalism, internally and externally, at all times

? Previous experience as a manager in a Guest-facing environment

? Experience with team scheduling

? Proven ability to prepare and manage a budget

? Proven ability to motivate a team and drive culture to create results

? Previous sales and marketing experience

? Previous cash-handling experience is required

? Ability to solve problems under pressure while maintaining a fun, friendly environment

? Ability to balance supervision of Team Members while engaging with them to create a

culture of family and fun at work

? Safe Serve certificate a plus, must be willing to certify.

• ? Must be able to work in a standing position for long periods of time (up to 8+ hours).