General Manager - The Grayson F&B - Grayson Hotel

HARTA - BAR HARTA WINE TERRACE - BAR CIMA - TACALLE

Located steps from Bryant Park in the heart of New York City, HARTA, BAR HARTA WINE TERRACE, BAR CIMA, and TACALLE are immersive escapes within The Grayson Hotel that come together to create an approachable and elegant atmosphere offering both indoor and outdoor experiences. Our menus feature dishes prepared with locally sourced ingredients and flavors spanning the Western Mediterranean and beyond.  Bar HARTA, a second-floor, al fresco wine terrace was inspired by the convivial wine culture of the Western Mediterranean - Spain, France, Italy - with over a dozen wines on tap and a menu of sparkling cocktails for easy, spring and summer sipping! On the rooftop, BAR CIMA welcomes guests into an intimate lounge with elevated cocktail service and breathtaking views of New York City's Empire State Building. From tacos and street snacks to Cervezas and Margaritas, Tacalle's food truck serves a taste of Mexico City in our taco garden or take your order to-go!

Summary: The General Manager is responsible for overseeing and coordinating the overall operations of all F&B units within The Grayson Hotel to ensure its smooth functioning and profitability. Your primary objective will be to create a positive and efficient work environment, deliver exceptional guest experiences, and achieve financial targets.

Responsibilities:

• Lead, motivate, and manage a diverse team of restaurant staff, including chefs, servers, kitchen staff, and support personnel.
• Foster a positive work culture, providing guidance, training, and support to enhance team performance and individual growth.
• Conduct regular team meetings to communicate goals, and expectations, and provide feedback.
• Oversee daily restaurant operations, ensuring compliance with company policies, hygiene standards, and health regulations.
• Develop and implement efficient operational procedures to enhance productivity and guest satisfaction.
• Monitor inventory levels, order supplies, and manage stock to prevent shortages or wastage.
• Maintain a high standard of customer service to ensure guest satisfaction and repeat business.
• Address guest complaints and concerns promptly, demonstrating a commitment to resolving issues and exceeding customer expectations.
• Implement strategies to enhance the overall dining experience, including menu improvements, special promotions, and customer engagement initiatives.
• Develop and manage budgets, including revenue projections, cost control measures, and profit margins.
• Analyze financial reports and key performance indicators to identify areas for improvement and implement strategies to maximize profitability.
• Collaborate with the accounting team to ensure accurate financial reporting and adherence to budgetary constraints.
• Collaborate with the marketing team to develop and execute promotional strategies, advertising campaigns, and social media initiatives.
• Implement upselling techniques and other sales initiatives to increase revenue.
• Ensure consistent food and service quality by regularly reviewing and refining operational processes.
• Conduct regular inspections of the kitchen, dining area, and service areas to maintain cleanliness, safety, and compliance with health standards.
• Implement and enforce quality control measures to meet or exceed customer expectations.
• Stay abreast of local, state, and federal regulations pertaining to food safety, labor laws, and licensing requirements.
• Ensure the restaurant's compliance with all relevant regulations and work with Human Resources when necessary.
• Collaborate with executive leadership to develop and execute long-term business strategies and goals.
• Provide insights and recommendations for improvements in operations, customer service, and overall business performance.

Must Haves:

• 5+ years in a General Manager or similar role in a restaurant setting.
• Proficiency in using restaurant management software, point-of-sale (POS) systems, and other relevant technology.
• Strong leadership and people management skills
• Comprehensive understanding of restaurant operations, including kitchen management, inventory control, and compliance with health and safety standards.
• A genuine passion for the restaurant and hospitality industry, demonstrated through a commitment to excellence and guest satisfaction.
• Clear and effective communication skills, both verbal and written, for interacting with staff, customers, and other stakeholders
• Proficient in financial management, including budgeting, forecasting, and cost control.
• Experience with analyzing financial reports, such as profit and loss statements, to make informed business decisions.
• Knowledge of local, state, and federal regulations related to the restaurant industry, including food safety, labor laws, and licensing requirements.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

 We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the Americans with Disabilities Act and any applicable state and local laws unless the accommodation would impose an undue hardship on the operation of our business.  If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities including essential job functions may change at any time with or without notice, to the extent permitted by applicable law.