General Manager - Hawkins Service Company

About Hawkins Service Company:

Hawkins Service Company is a leading home services company specializing in HVAC, Electrical, Pool Equipment Repair, and Plumbing Services in the Tampa Bay Area. Hawkins Service Company has a set of principles that guide us on our mission to become the best home service business in Florida. Focusing on Dependability, Dedication, Honesty, Passion, and Service, we take pride in our teams of skilled home service professionals who deliver exceptional results.

Job Overview

At Hawkins Service Company, we stand committed to our mission To provide professional home services that improve our customers’ home experience. For over 30 years, we have been an industry leader in the HVAC, Plumbing, Electrical, and Pool repair service and installation industry in Tampa Bay.

With aggressive expansion plans, Hawkins Service Company has grown from a small family business to a 130+ member organization with significant aspirations for further growth. We recognize the quality of our people is what enables our growth and now is your chance to join our team.

Reporting to Devonshire Partners, the General Manager will have overall P&L responsibility for the entire company and will be responsible for leading our plans for significant profitable growth.

Successful outcomes will be achieved by working with the Director of Operations, Department Managers, and Field Managers to deliver results through setting goals and KPIs and aligning our Hawkins Service Company Guiding Principles to deliver exceptional outcomes for our team members, our customers, and the communities in which we live & serve.

Coordination and collaboration with department managers will be critical to your success.

Responsibilities

• Lead and develop a dynamic team of over 100+ team members in a high-growth and rapidly changing environment
• Empower managers and reports to demonstrate decision-making using sales data, technician feedback, KPI’s, and process accountability
• Define and cascade annual revenue targets and commission structures and lead the overall planning process.
• Assist managers and help them to achieve their goals
• Establish, foster, and drive strong relationships across Hawkins Service Company’s divisions to provide open lines of communication for feedback, job scheduling, and lead generation
• Inspire and motivate a team of experienced managers and service professionals to achieve results through training and development
• Work with department managers to resolve customer concerns that require management involvement
• Maintain a highly visible presence by conducting regular field visits and accountability to ensure excellence and value-add via our established processes
• Oversee key vendor relationships & negotiations
• Lead recruitment and retention by building a strong culture of teamwork within all departments
• Manage key account relationships ensuring excellent communication and attention to client needs

Qualifications

• 10 years of management experience in home service trades (e.g. HVAC, gas, plumbing, electrical)
• 10-15 years of progressive experience and proven ability in P&L leadership, strategy/ consulting, and/or corporate management role
• Senior management experience within a home services business that has scaled to revenue above $30m
• Demonstrated knowledge of Nexstar Service Systems or similar platform
• Previous experience managing service departments and support functions (i.e. Marketing, Finance, HR)
• Possess the ability to inspire both personal and professional growth in our team members
• Demonstrated strategic thinking capabilities to evaluate, assess, and make recommendations for change
• Analytical and very comfortable navigating data to derive insights and define strategies
• Ability to provide unparalleled customer satisfaction
• Demonstrated the ability to drive team performance to achieve all business goals and objectives
• Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
• Strategic mindset and can-do attitude. Able to translate strategic goals into actionable activities
• Ability to direct and lead effective and efficient performance of a team.
• Demonstrated ability to influence and galvanize the team outside of the direct reporting line
• Effective communication, negotiation skills, and customer focus
• Advanced skills with Microsoft Office
• Highly organized with strong attention to detail, while managing multiple priorities

Lives our Hawkins Service Company’s Values: Dependability, Dedication, Honesty, Passion, and Service

Salary & Benefits

Hawkins Service Company offers exceptional benefits that include:

401k Plan

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

If you want to be part of a stable organization that is fast-growing, join our team and find what you are looking for. You will work in a closely held business where you will be appreciated by your team and customers, and where your contribution has a direct impact on the success of the company.