General Manager / Store Manager - Charleys

The Store Manager is responsible for operating the restaurant in an efficient, profitable, safe, clean manner while giving a "Great experience every time" to each customer. The general manager will supervise, provide direction, and assist staff in all areas of the business. Key areas of focus are customer service, sales, marketing, product quality, service, safety, and cleanliness.

Essential Functions:

• Team with Regional Manager in the execution of the restaurant's business plan as directed.
• Manage entire operation of restaurant during scheduled shifts.
• Assigning tasks and creating work schedules to ensure adequate shift coverage.
• Monitors inventory levels, orders supplies, and manages deliveries.
• Ensure store meets health, food safety, and safety regulations.
• Exercise good judgment in decision-making and reporting issues to the GM.
• Resolves customer issues or complaints.
• Coordinates training sessions and ensures workers meet basic skill requirements and job performance.
• Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Market the restaurant through publicity.
• Build sales and manage the restaurant budget.
• Assist in optimizing profits by controlling product and labor costs.
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Identify talent, interview, and hire new Crew.
• Participate in personnel decisions regarding the restaurant team, including transfers and terminations.
• Helping in any area of the restaurant when circumstances dictate.
• Ensure Key Practices are followed during the shift.
• Ensure team members follow health and safety guidelines for a clean and safe environment.

Requirements:

• Two or more years' restaurant experience (fast food/QSR management experience preferred.)
• High school diploma or equivalent required.
• Ability to handle pressure in a fast paced commercial operation for long periods of time.
• Manage a group of diverse staff who have different abilities.
• Ability to take direction and delegate tasks effectively.
• Comprehensive knowledge of relevant Health & Safety rules and regulations.
• Willing to work flexible hours to cover evenings, weekends and holiday periods.
• Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
• Working knowledge of computers.

Charley's and Eureka Food Enterprises is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.