General Manager - Sundek Decorative Concrete Coatings

Sundek has been resurfacing the concrete of America's homes and workplaces since 1970. Decorative Concrete Resurfacing (DCR) has been in the decorative concrete coatings industry for 41 yrs. We are located in Ellisville, MO and service the greater St. Louis area. We transform our customer's visions into reality with beautiful colors, textures, overlays, and designs combined with the economy, durability, and strength of concrete.

We are seeking a General Manager to join our team and eventually have some ownership in the dealership. This person should have in-depth knowledge of the decorative concrete industry and a passion for teaching others.

General Manager Overview

• Oversee dealership operations, sales activities, and the execution of strategic plans to expand the customer base the territory.
• Provide leadership towards the achievement of profit objectives and sales targets while operating within budget.
• Coach, train, and develop teams and individuals in line with company mission, vision, and values.
• Oversee sales execution, application execution, and overall market development.
• Ensure communication amongst team members and commitment to superior customer service.
• Maintain, utilize, and manage company assets efficiently to ensure revenue and customer satisfaction goals are met.

General Manager Essential Functions

• Supervise staff to obtain top-quality workmanship, efficiency, employee satisfaction, morale, communication, commitment, teamwork, and pride.
• Plan, develop and implement a strategy for organizational development
• Establish and maintain appropriate systems for measuring a necessary aspect of organizational performance
• Monitor, measure, and report to the owner, Lisa O'Hern, the organizational development plans and achievements within the agreed formats and timescales
• Manage and develop direct reporting staff
• Manage and control departmental expenditure within the agreed budgets (review and approve all expense reports, purchases, rentals, order placements, etc.)
• Liaison with other functional/departmental managers to understand all necessary aspects of the organizational development, and to ensure they are fully informed of all development objectives, purposes, and achievements
• Provide support for other departments as needed.
• Review payroll bi-weekly with Production Manager.
• Monitor all compensation adjustments for crew personnel and sales team.
• Follow procedures when reporting employee injuries.
• Understand and use the company price list, estimating process, and proposal.
• Responsible for hiring, training, and termination decisions.
• Accountable for accounts payable and accounts receivable.
• Establish and maintain a positive work environment.
• Accountable for installation technique & company safety review.
• Ensure all proper licensing is acquired as needed.
• Provide keys and alarm codes to necessary employees.
• Provide support for the sales team and production team as needed.
• Pre-empt potential problems and provides effective solution.
• Professional, Enthusiastic and cooperative attitude.
• Works well under pressure with the ability to meet deadlines; Must be comfortable in a fast-paced environment.

General Manager Minimum Requirements include:

• Five to ten years of previous experience in sales or leadership. • A seasoned professional in the concrete industry is preferred. Direct experience in decorative concrete coatings (or equivalent combination of ideal education and concrete experience). • Demonstrates aptitude for problem-solving, the ability to determine solutions for projects and crew concerns. • Proficiency in Microsoft Office Suite applications and SalesForce-can be taught. • Valid driver's license and reliable transportation; willing to work on weekends as needed. • Proven leadership and ability to drive the entire team. • Customer service skills, both oral and written; well organized and detail-oriented. * Fluent in Spanish

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