General Manager at Grey Search + Strategy

About the Role:

We are seeking a highly motivated and experienced General Manager to join our clients Team. As the General Manager, you will be responsible for overseeing all aspects of operations and leading a team to achieve our strategic objectives within the framework of the Entrepreneurial Operating System (EOS). Your strong leadership skills, business acumen, and industry knowledge will be essential in driving growth, ensuring operational efficiency, and delivering exceptional customer experiences.

Responsibilities

LEADERSHIP AND STRATEGY

• Develop and execute the company’s strategic plans and objectives in alignment with the overall corporate goals utilizing EOS principles to ensure clarity and accountability
• Provide visionary leadership to drive business growth, profitability, and market expansion
• Foster a culture of innovation, collaboration, and continuous improvement

OPERATIONAL EXCELLENCE

• Serve as company ‘Integrator’ and oversee all operational activities to ensure efficient and effective manufacturing, supply chain, and distribution processes
• Implement best practices to optimize productivity, quality, and cost-efficiency
• Monitor key performance indicators (KPIs) and drive initiatives to achieve operational targets, ensuring alignment with EOS scorecards

FINANCIAL MANAGEMENT

• Develop and manage the annual budget, ensuring fiscal responsibility and profitability
• Monitor financial performance, analyze variances, and implement corrective actions as needed
• Identify growth opportunities, market trends, and potential risks, providing strategic recommendations to the executive team

SALES EXECUTION

• Work with sales leadership to develop sales growth plan for dealer and distribution customers
• Ensure price optimization to balance growth and EBITDA margin
• Provide leadership to sales operations efforts to drive efficiency and effectiveness of team
• Provide guidance to marketing team to build brand and support products

TEAM MANAGEMENT

• Build and lead a high-performing team, fostering a culture of accountability, engagement, and professional development through EOS tools and methodologies
• Set clear performance expectations, provide regular feedback, and promote a positive work environment
• Foster cross-functional collaboration to drive innovation, problem-solving, and knowledge sharing

CUSTOMER FOCUS

• Champion a customer-centric mindset throughout the organization, ensuring exceptional customer experiences and satisfaction
• Establish strong relationships with key customers, partners, and stakeholders, understanding their needs and aligning business strategies accordingly
• Drive initiatives to continuously enhance product quality, innovation, and value propositions

Education & Experience

• Bachelor’s degree in business administration, operations management or a related field; MBA preferred
• Proven experience as a general manager or in a similar executive leadership role, preferably in the metal manufacturing industry
• Experience in project management, candidate must be capable of leading teams in the planning and development of short- and long-term projects from initial concept through plan execution and on-time delivery
• Prior experience with NetSuite is desired

Knowledge & Abilities

• Strong business acumen with a track record of driving growth and profitability
• Ability to engage customers, motivate sales teams and drive top-line growth
• Excellent leadership and people management skills, with the ability to inspire and motivate teams using EOS frameworks
• Understanding of operational processes, supply chain management, and continuous improvement methodologies
• Demonstrated ability to develop and execute strategic plans, achieve operational objectives, and align with EOS principles
• Exceptional communication, negotiation, and interpersonal skills
• Strong analytical and problem-solving capabilities
• Results-oriented mindset with a focus on customer satisfaction and market success
• Familiarity with building materials, construction industry, or related fields is highly desirable