General Manager - Coterie Senior Living - Santa Clara

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.

Coterie is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

The salary range for this position is $157,000/yr. - $171,000/yr. dependent on prior work history and experience.

Leadership

• Interview, hire, orient, train, supervise and evaluate staff
• Build a cohesive leadership team and foster a positive business environment
• Foster team member engagement and a positive culture to allow for excellent service

Sales

• Achieve company sales targets
•  Partner closely with Sales Directors to ensure sales success.
• Remain active in local community activities. Establish networks and resources for resident referrals.

Operations

• Serve as the primary strategic leader of the community, overseeing all aspects of the operation including resident and team satisfaction, human resources, financial performance, building maintenance and sales and revenue generation
• Build plan and drive pre-open activities to set up new community
• Ensure consistently high-quality service. Monitor and make changes as needed.
• Lead / participate in daily operations
• Understand the community’s care regulations and support the resident care program. Involves close partnership with Care leaders. Ensure adherence to the Resident’s Bill of Rights
• Operate the community in accordance with company policies and federal, state and local regulations

Financial Management

• Develop and implement successful strategies to manage all costs including labor and other expenses.
• Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses

Collaboration

• Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources
• Partner closely with manager. Understand their priorities and exceed their expectations through proactive and on-going communication

May perform other duties as needed and/or assigned.

• Bachelor’s degree in business, hospitality, healthcare administration, or related field. Relevant experience may substitute for degree requirements
• A minimum of ten (10) years of experience in management in luxury hospitality, retail or similar a similar industry.
• Track record of meeting financial and sales goals
• Proven ability to lead and inspire large teams to deliver exceptional results
• Experience managing a high-volume operation
• Experience managing a P&L in a high growth environment
• Excellent problem solving skills under conditions of uncertainty/ambiguity
• Passion and energy for leading teams and creating exceptional customer experiences
• Ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license
• Must possess valid driver’s license