General Manager - Santa Clara, CA at Fountain

Compensation: $130,000.00 - $155,000.00/year

Company Description:

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 46 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. Visit www.wedriveu.com.

Job Description:

The General Manager will report to the Regional VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance.

The General Manager will demonstrate, by decision and action, competency in all aspects of college/university transportation. The GM will function as the supervisor of all staff and is responsible for the turn-key contract operation.

Duties and Responsibilities:

1. Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
2. Be the main point of contact for our client and attend meetings and conference calls as needed.
3. Ensure the local team is focused on building strong and effective partnerships.
4. Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
5. Hire (interviews, road tests, etc.), train and develop CSC staff including Drivers, Operations Manager, Dispatchers, Maintenance, and Safety Manager, etc.
6. Collaborate with company leaders to understand overall business strategies and create a CSC operating plan to support these objectives.
7. Maintain positive relationships with the local team to ensure employee retention.
8. Implement company values and goals while ensuring compliance with all company policies.
9. Review budgets and develop short- and long-term business operating plans to increase revenues and margins.
10. Report and follow up on any maintenance issues with the vendor.
11. Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
12. Identify safety issues; correct and reinforce safety awareness in a manner that promotes cooperation and improved morale.
13. Conduct work area inspections and assist in all accident/injury/vehicle damage investigations.
14. Analyze and interpret ridership numbers and suggest route changes accordingly.
15. Regularly attend client meetings; listen to feedback from client and their employees and react accordingly.
16. Deliver overall performance and results for the CSC.
17. Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

1. Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
2. Excellent written and oral communication and interpersonal skills.
3. Working knowledge of Microsoft Office and Google Workspace.
4. Ability to work independently and as part of a team.
5. Ability to assess risk and to resolve customer issues that do not pose unnecessary risk.
6. Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices.
7. Ability to develop contractual agreements and Requests for Proposal documents.
8. Ability to submit termination or leave documents timely.
9. Additional skills and demands may apply.

Education and Qualifications:

The GM must have a minimum of 5 years of management and supervisory experience in a public transit or related industry with experience in the management and operations of college/university transit and transportation.

Work experience in public or private alternative transportation demand management (TDM) is required.

Ability to travel, up to 10%.

Preferred Requirements:

1. Work experience in public or private alternative transportation demand management (TDM).
2. Bachelor’s degree in business management or equivalent; MBA preferred.
3. Licensed Class B driver (with Passenger and Air brakes endorsements).
4. Bilingual abilities a plus.

EEOC:

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.