General Manager - Marriott

Additional Information: Bonus Eligible

Job Number: 24215971

Job Category: Property Leadership

Location: Courtyard Costa Mesa South Coast Metro, 3002 S Harbor Blvd, Santa Ana, California, United States, 92704 VIEW ON MAP

Schedule: Full Time

Located Remotely? N

Position Type: Management

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, food and beverage operations, sales and marketing strategy, profitability, revenue generation, human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.

JOB SPECIFIC TASKS

Managing Property Operations

1. Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
2. Provides timely feedback to management and hourly associates on service and operational standards.
3. Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
4. Creates and supports clear lines of responsibility for management team.
5. Prepares for QA audits.
6. Reviews and follows up on property GSS scores and comments.
7. Acts as a project manager for capital improvements.
8. Walks the property to ensure public spaces meet sanitation and cleanliness standards.
9. Manages the implementation of major brand standards.
10. Delegates responsibilities for operations and projects to appropriate level of associate.

Managing Food and Beverage Operations

1. Monitors Food and Beverage forecasting and par levels to reduce waste and maximize profit margins.
2. Provides timely feedback to management and associates on service and operational standards.
3. Establishes and leverages local vendor relationships.
4. Ensures bar and kitchen meet quality standards.
5. Conducts periodic compliance audits with Back of House associates.
6. Provides coaching on operations and troubleshooting of technology components.

Managing and Sustaining Sales and Marketing Strategy

1. Works with the Regional Sales office to implement sales strategy.
2. Works with Market Sales to establish property sales strategy.
3. Identifies creative marketing solutions.
4. Participates in property sales review.
5. Manages relationships with decision makers at top accounts.
6. Develops innovative means for capturing new revenue streams.
7. Interacts with in-house guests to prospect for new sources of business.
8. Ensures direct sales staff utilize e-tools.
9. Identifies key revenue generating stakeholders.
10. Coaches and reinforces associate selling strategies.
11. Ensures all national and regional marketing programs are implemented.
12. Participates in customer recognition events to drive sales.
13. Monitors sales strategy with RSO.

Managing Profitability

1. Manages controllable costs associated with operations.
2. Measures, analyzes, and communicates property performance.
3. Updates and communicates profit forecasts.
4. Initiates action to support revenue and profitability goals.
5. Reviews and signs off on invoices.
6. Reviews Property Distribution Summary and Purchase Detail Reports.
7. Consolidates reports for period-end review.
8. Ensures compliance with Avendra.

Maintaining Revenue Management Goals

1. Manages the relationship with the revenue management office.
2. Reviews and works with revenue management reports.
3. Balances inventory to ensure same-day sellouts.

Managing and Conducting Human Resource Activities

1. Leads associates through property changes.
2. Conducts day to day Human Resource transactions.
3. Completes management training.
4. Cascades training to associates.
5. Facilitates cross training.
6. Ensures ongoing development of managers.
7. Monitors local hiring and compensation trends.
8. Conducts performance review process for associates.
9. Supports recruitment efforts from various sourcing channels.
10. Actively recruits and hires qualified associates.

Managing Relationships with Property Stakeholders

1. Keeps brand leadership team, owners, and stakeholders updated on property performance.
2. Prepares and presents reports for owners.
3. Conducts property critique and annual business reviews.
4. Participates in ad hoc owner conference calls.

Additional Responsibilities

1. Manages e-mail and daily paper mail.
2. Participates in conference calls.
3. Provides follow-up information to RD and other managers.
4. Prepares for RD visits.

The salary range for this position is $94,000 to $117,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, and other life and work wellness benefits. Benefits may be subject to eligibility, waiting period, contribution, and other requirements.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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