General Manager - SupportFinity™

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

We're hiring General Managers to take ownership of 2 to 4 of Quince's categories (i.e., sweaters, bedding, outerwear, jewelry and others). Each General Manager will work cross-functionally to achieve top-line and profitability growth for their given categories. This role will require the ability to collaborate, influence, and secure joint support / buy-in across a range of partners in merchandising, sourcing, forecasting, inventory planning and marketing.

Responsibilities:

• Develop the strategic plan to achieve category revenue and contribution margin targets, with the objective of scaling growth across both dimensions significantly.
• Collaborate with key stakeholders across merchandising, sourcing, marketing, inventory and logistics functions to build and optimize day-to-day operations; this may include the development of various frameworks and processes to enhance speed, cross-functional collaboration, and overall category performance.
• Seek out opportunities for expansion and growth in each category, working with marketing to optimize and scale efficient ad spend, particularly within performance channels (e.g., paid social, paid search).
• Identify and work to unblock bottlenecks and opportunities requisite to drive step changes in category growth. Willing and accountable for rolling up their sleeves to accomplish these tasks when resourcing is needed.
• Leverage a detailed understanding of marketing performance metrics to build category-specific growth marketing plans driving accretive return on ad spend.
• Report on weekly performance goals across key metrics.
• Stay up-to-date on all relevant market knowledge and competitive trends.
• Build, implement, and maintain budgetary and resource allocation plans.

Qualifications:

• Master's degree in Business Administration preferred.
• At least two years in a P&L ownership role - preferably as a GM, category manager, or founder at a direct-to-consumer eCommerce consumer business (managing at least $25-50 million in revenue).
• Experience in operating or partnering with core retail functions, including merchandising, sourcing, inventory planning, fulfillment and logistics.
• Deep understanding of performance marketing channels and funnel metrics (e.g., paid social, search), preferably with in-house teams versus agency partners.
• Ability and willingness to operate on a strategic and tactical level, taking on executional day-to-day tasks when needed to drive the business.
• Excellent communication, cross-functional collaboration, and project management skills.
• Ability to operate and drive data-oriented action in ambiguity without significant guidance.

We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals.

Pay Range
$100,000—$350,000 USD

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.