General Manager - SP Plus Corporation

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We 

use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

This role will be primarily responsible for overseeing the operations in assigned portfolio as well as develop and close new business opportunities.

Operations Oversight

• Directs, manages, and coordinates the activities of location staff and contract personnel to ensure proper facility operation.                                           
• Prepares annual operating budget and ensures that the facility(s) is operating within budget perimeters and takes appropriate remedial action on negative variance.
• Prepares and manages the operations plan (logistics, staffing, and controls) for the location.
• Ensures that proper revenue control discipline, risk management procedures, security and customer service protocols are understood and being followed by all employees.
• Evaluates staff performance, serves disciplinary notices and handles first-step grievances. 
• Serves as primary liaison with the client and maintains a close relationship with key airport personnel as well as support personnel in CSO/NSO.
• Monitors client and customer satisfaction with services. 
• Ensures the facility(s) is safe and secure and that proper location maintenance and housekeeping is performed as required.  
• Plans and leads regular meetings with client to report on finances, operations and on-going projects/strategies.                                                  
• Coordinates and manages routine maintenance projects as well as special projects related to facility improvements.
• Supervises the work of sub-contractors to ensure that work is done properly and per the contract. 
• Coordinates facility openings/closings and service offering launches and determines operating plan requirements necessary to accommodate successful execution of business plan.
• Interacts with customers as needed to answer questions, investigate resolve complaints/violations and to improve customer satisfaction levels.
• Monitors and reviews audit results to maintain security vigilance over possible employee theft and/or inefficiencies.
• Monitors and reviews all accidents and damage claims to establish remedial plans or programs to prevent the occurrence or reoccurrence of similar claims.
• Reviews and approves location expenses.
• Participates in the development of regional financial and operational goals and is responsible for meeting determined goals.
• Leads the customer acquisition initiatives at the airport by providing digital marketing strategies and staying abreast of technological solutions that improve the customer experience and/or the efficiency of airport operations.
• Develops and maintains a comprehensive understanding of competitive (off-airport) markets and of competitors’ strategies within the assigned region.

Qualifications

Salary Range:  $155,000-$175,000/yr

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Work Experience:  At least 5 years of Airport Parking Experience, preferably with a strong background in shuttle and valet operations.  Previous oversight of multiple direct reports and a large employee staff is also required.

Required Education:  Bachelor’s Degree

Computer Skills:  Strong computer skills are required with proficiency in Word, Excel and PowerPoint.  Prior experience working with parking access and revenue control systems a strong plus.

Accounting/Finance Knowledge:  General understanding of financial statements, accounting & budgeting skills required.

Key Skills/Attributes:  Must have strong leadership skills and the ability to delegate work effectively.   Excellent follow-up, verbal and written communication skills are a must in a fast-paced multi-site environment.  You will be expected to interact constructively with employees, management, clients, and vendors, evaluate situations, set priorities and respond to issues in a timely matter.  You must be able to handle a variety of tasks and manage them to established deadlines.  This position also requires strong attention to detail.

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Driver License:  Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Security Clearance:  Must be able to obtain and maintain an Airport issued (FBI clearance) badge. 

Salary: $155,000 - $175,000

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

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