General Manager - Swim Club Management Group, Inc.

Founded in 2002, Swim Club Management Group is the premier swimming pool management company in the Carolinas, Southern VA, and Tennessee, provides service to high end clients and country clubs. We are looking for our next General Manager in Richmond, VA. With continued expansion plans to rapidly broaden our reach over the next few years, this is an excellent opportunity for someone who is looking for growth with a company.

ESSENTIAL RESPONSIBILITIES

• Oversee day-to-day operations, ensuring efficient and effective pool management, delivery of pool construction, maintenance, and repair services
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally; promoting a positive and healthy work environment and ensure a strong employee moral
• Oversee recruitment and training of new employees to ensure strong retention of employees
• Work with the staffing department to coordinate proper staffing and ensure correct all client locations operational hours are scheduled
• Train, develop, and support all direct reports to establish their adherence to the company policies, procedures and high standards.
• Evaluate and improve operations and financial performance
• Direct the employee assessment and performance management process, partnering with upper management and Human Resources
• Ensure staff follows health and safety regulations adhering to OSHA and all required compliance procedures
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Develop and execute strategic plans to achieve growth and profitability targets within the company.
• Anticipate client expectations, seasonal changes within the business approach, staffing needs/changes and make appropriate strategic adjustments accordingly.
• Conduct regular (weekly) site inspections of all managed areas in order to maintain safety, risk management, customer service (client, resident, guest, member) and the company’s standards.
• Provide seamless communication, implementation and execution of directives as communicated from the Executive team and department leaders.
• Attend Board meetings and maintain /cultivate relationships with all relevant parties and key decision makers.
• Create and ensure a safety first culture that is apparent in every operation daily.
• Provide performance reports/updates to the Executive Leadership team.
• Ensure all operation procedures and first rate practices are being demonstrated at every location.

SKILLS & QUALIFICATIONS

• Proven experience as a General Manager or similar executive role with five years of experience preferred
• Background in the aquatics or similar industry preferred
• Experience in planning and budgeting
• Knowledge of business processes and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• Bachelors Degree in Business or relevant field; Masters degree is a plus

PHYSICAL REQUIREMENTS

• Sitting, standing, and walking
• Prolonged use of computers involved; use of hands and finger coordination
• Working outdoors for prolonged periods of time
• Carrying, pushing, pulling, and lifting 50+ lbs

BENEFITS

As part of the Swim Club Management Group team, you can accept:

• Growth & development opportunities
• A fun, friendly, professional working environment
• Flexible work schedule
• Paid Time Off including paid vacation days, personal days, sick days, floating holidays, and company holidays
• Comprehensive health benefits package including access to medical, vision and dental coverage
• Employee Assistance Program
• Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance
• 401(k) benefits with a company match and cess to financial wellness educational materials & resources

LOCATION

This is an on-site position located at our office in Richmond, VA.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. The Amenity Collective is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.