General Manager - Rhode Island Convention Center - Oak View Group
Providence, RI
About the Job
General Manager - Rhode Island Convention Center
- Location: US-RI-Providence
- Job ID 2024-15822
- Location Name Rhode Island Convention Center & Amica Mutual Pavilion
- Category Food & Beverage Management
- Type Regular Full-Time
- This role will pay a salary of $98,000 to $104,000.
- The position is Bonus Eligible
Oak View Group.
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview.
The General Manager is responsible for the efficient, professional, and profitable operation of the food service operations at the assigned venue. This individual ultimately oversees every managerial, f/t, and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property.
EXP 8.1.24
For FT roles: Benefits: Health, Dental, and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)
About the Venue.
Conveniently located in the heart of downtown Providence, the RICC is within walking distance of restaurants, hotels, shops, art galleries, nightclubs, museums, and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space.
Responsibilities:
- Ensure legal, efficient, professional, and profitable operation of the assigned venue.
- Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements.
- Final decision-maker on equipment purchases and leases.
- Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
- Author, review, and amend policies & procedures, as required.
- Author and amend contracts; authorize terms.
- Oversee scheduling and labor allocation.
- Analyze ticket sales in relation to anticipating staffing needs, and target market demographics; determine and project point-of-sale-to-guest ratio.
- Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
- Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
- Directs and assists managers in preparing and attaining future goals.
- Provides each manager with the proper direction and follows up on all assignments.
- Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
- Prepares required reports accurately and submits them on time, and follows up with department heads to ensure that their reporting is completed within the same guidelines.
- Develop an effective management team.
- Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
- Evaluate each manager’s performance and make recommendations for their improvement.
- Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
- Establishes and maintains personal relationships with show managers, suppliers, vendors, and the public that project the venue in a positive light.
Qualifications:
- MA or MS; BA or BS with business-related major;
- Minimum 5 years of management experience in the food-related or concessions industry.
- Concessions Manager Certificate from the National Association of Concessionaires.
- Nationally recognized, advanced food service sanitation training course certification.
- Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
- Ability to make sound business/operations decisions quickly and under pressure.
- Ability to speak, read, and write in English.
- Solid working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
- Possess a valid Food Handler certificate and Alcohol Service Permit if required by state or local government.
- Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. about Oak View Group and venue concession and premium services operations.
- Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
- Ability to handle cash accurately and responsibly.
- Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
- Ability to work independently with little direction.
- Experience working in a Union environment is required.
- Experience in a fast-paced ballpark or stadium is preferred.
- Accounting minor or credits preferred.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Source : Oak View Group