General Manager - Racket - Bowery Presents

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

The Bowery Presents is the leading New York City-based concert promoter, whose mission is to bring the best artists to the New York City metropolitan area and venues spanning from Maine to the Gulf Coast, while providing the best concert experience for both fans and artists. Since its inception, The Bowery Presents has focused on artist development, consistently striving to advance artists like My Morning Jacket, Mumford & Sons, Sam Smith, and LCD Soundsystem from performing in intimate clubs to performing in sold-out arenas. As a trusted industry tastemaker, The Bowery Presents produces dynamic entertainment experiences at dozens of venues nationally, presenting more than 2,500 shows per year.

Summary:

The General Manager is responsible for overall management, promotion and operation of the facility including booking, finance, marketing, staffing, production maintenance and all related operations. Duties include providing leadership and direction to subordinate operating departments, management of staff, coordination and execution of plans and directives, and acting as liaison with corporate staff, industry associates, governing agencies, communication media and the general public. 

Essential Functions:

• Responsible for recruiting, hiring, training, supervising, compensation, succession planning and evaluating management, administrative, and supervisory staff. Determines and establishes organizational structure and personnel staffing requirements. Assures the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards for all positions with provisions for timely and effective employee performance evaluations.
• Plans, organizes, coordinates and directs all activities and personnel. Engaged in maintaining and operating the facilities. Evaluates existing policies and procedures and recommends improvements for the facility and/or improve the efficiency and safety of operations.
• Oversee development of annual operating calendar, activities schedule, dates and hours of operations, projections for attendance and revenue.
• Prepares, implements and monitors a detailed program budget. Supervises cost accounting required of assigned events to include facility rental, box office fees, house equipment rentals, supplies and services purchased, event supervision, ushers, ticket takers, ticket sellers, security officers, announcers, parking attendants, stage managers and stage crew.
• Prepares and maintains required reports/records for the city and/or the management firm.
• Provides for control of day-to-day operations, assuring the coordination of plans, programs and events and conducts post event operational and financial review and analysis. 
• Ensures that all production/operations are conducted in accordance with applicable local, state and federal regulations such as OSHA and CalOSHA requirements.
• Organize operational meetings with accounting about financials and/or with staff and supervisors for training.
• Handle customer service via phone calls, email inquiries or website posts.  Conduct the required investigation and have the issues resolved within a 24-hour turnaround time.

Required Qualifications:

• A minimum education level of:Bachelor of Arts/Sciences Degree (4-year) in a related field 
• 10+ yearsof related work experience 
• Must have management experience and exceptional leadership abilities
• Must have proven track record of developing and managing budgets
• Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
• Self-motivated with the ability to work in a fast-paced environment
• Excellent written, listening and verbal communication skills
• Must be creative, detail-oriented person with an outgoing personality
• Must be extremely flexible to work long hours, nights, weekends and holidays 
• Experience working in music industry preferred 

Pay Scale: $60,000 - $107,000

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.