General Manager | PPL Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

The General Manager is responsible for the efficient, professional and profitable operation of the PPL Center in Allentown, PA. The GM’s primary responsibilities include overall management of the venues, promotion, operations, purchasing, policy administration, booking, marketing, finance, box office, advertising, security, production, maintenance and related operations for the PPL Center. The GM is also responsible for soliciting new sources of revenue, and developing, coordinating, and managing all aspects and strategies for entertainment events. 

 

This role will pays a yearly salary of $140,000 to $170,000 and is bonus eligible.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until March 21, 2025

Responsibilities:

Responsibilities

• Attract and book all events at the PPL Center. Develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
• Maintain active contact with the Contract Administrator and client overseeing our management at the venue.
• Monitor Oak View Group’s compliance with all provisions of the management contract as it pertains to the Venue.
• Provide direct supervision of all department heads and regularly provide direction, approvals, and general guidance.
• Develop long-term capital improvement plans for the venues, and oversee the execution of capital projects.
• Generate financial and other reports detailing venue activities for the client, corporate, and relevant city oversight bodies.
• Establish and maintain effective working relationships with tenants, employees, union representatives and the general public.
• Administer specific plans and programs prescribed by corporate directives, to include: HR, Sales and Marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, or other areas as needed.
• Prepare a proposed annual Operating Budget and submit such proposed budget to client/corporate.
• Oversee day to day operation, ensuring technical personnel and all support staff have access to required resources for all events, oversees plans for allocating those resources, and successfully manages their efficient implementation.
• Ensure all agreements made regarding the Venues are in compliance with the contract, state and federal law.
• Responsible for recruiting, training, supervising and evaluating administrative staff, Event Managers, Operations Services and having a role in oversight of all other areas that work within the Venues.
• Develop and implement facility goals in accordance with the management contract, the client’s objectives, corporate policy, and good business practice.
• Coordinate facility involvement with the Convention and Visitors Bureau, as well as other appropriate destination marketing agencies.
• Actively participate in community engagement including participation with local organizations, sports commissions, etc.
• Provide final approval for all contracts and agreements.
• Attend conferences and trade association meetings.

Qualifications:

Qualifications

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of five (5) years management experience in an Arena, Convention Center, Hotel or other similar public assembly facility
• The ability to research, develop and maintain relationships with artist agents, artist management as well as local, regional and national promoters.
• Proven leadership skills
• Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning, facility operations, budget preparation and personnel management
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to express ideas clearly through both oral and written communication
• Superior Sales and Marketing skills
• Knowledge of budget preparation and control
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations
• Effectively work under pressure and meet tight deadlines in a fast-paced environment
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.

 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.