General Manager - Chick-fil-A

Chick-fil-A General Manager @ Phoenix Sky

Harbor Airport

Job Description:

The General Manager is responsible for implementing

the business framework.  One who

consistently demonstrates the company’s core values and embraces the company

culture.  The General Manager focuses on

store level operations, personal performance, controls and monitors business

results.  A General Manager sets the tone

for daily operations, takes the initiative and always works with a sense of

urgency.  The General Manager focuses on

strengthening their leadership team by coaching and developing Assistant General

Managers and leads.  The GM provides

clear direction to their leadership, holds the Leadership Team accountable and

is the steady force in the organization. 

Responsibilities include:

Leading/Managing

·       Ensure that team members and leaders are aligned with the Core Values, Virtues and Mission Statement of our restaurant

·       Build the leadership team by overseeing the interviews and conducting the orientation to New Leadership

·       Coach and develop Assistant General Managers and Shift Leads

·       Conduct weekly meetings with your leadership team

·       Include the Leadership in decisions that impact the business and customer experience

·       Check in on the training of new and existing team members

·       Ability to overcome adversity

·       Keep employees motivated by creating a culture where team members feel valued by identifying their needs

Accountability

·       High integrity

·       Servant Leader

·       Ensure the restaurant is a clean and safe environment

·       Ensure daily that the restaurant is open and staffed appropriately

·       Ensure inventory levels are appropriate, and equipment is working properly

·       Work in Operations during peak times to build unity and identify opportunities

·       Fills in gaps when other leadership is absent

·       Resolves conflict

Communication

·       Communicates with the Sr. Director of Operations and Owner

·       Maintains effective communication with leadership

·       Creates positive team member relations by holding the team accountable

·       Focuses on solutions

·       Answer CARE calls that need special attention beyond what an Assistant General Manager can manage

·       Remain current and active with all Chick-fil-A Licensing emails

·       Review Food Safety Reports with the Leadership team

·       Review the Licensee Visit Report with the Leadership team

 Execution of Business Plan

·       Complete weekly leadership schedule

·       Review payroll to ensure accuracy and to monitor labor and overtime

·       Provide focus to and strategize with Assistant General Managers and Shift Leads to monitor food costs and increase productivity

·       Ensure restaurant Facilities and Equipment Maintenance Program is being followed

·       Ensure that the restaurant complies with all local, state and federal regulations

·       Analyze Food and Labor Cost reports with leaders, finding opportunities and creating an action plan around those to execute for that month

In charge of Supply Central Order for all needed parts and accessories

·       Assign and track progress on Pathways

·       Delivering operational excellence in all areas of the restaurant to ensure remarkable customer experience

Requirements

· Commitment to “Winning Hearts” strategy

·  Dependable and motivated with a strong work ethic

·  Solid track record of success in previous roles including demonstrated career growth

·  Stamina: ability to stand for extended period (min 9hr shifts) and able to lift minimum 30lbs

·  Demonstrates knowledge of all areas in the restaurant

· Ability to be organized and handle pressure of multi-project time/issue management

·  Discretion and confidentiality – a non-disclosure agreement is required

·  QSR experience preferred

·  4+ years of leadership experience

·   Bachelor’s Degree preferred

·  Bilingual (Spanish) preferred

·  ServeSafe Certification

·  Must have open availability.  Able to work a variety of shifts including mornings, days, evenings, Saturdays and holidays.

Pay Range and Benefits Package

Base Salary: $70,000+/annually DOE, plus bonus pay based on meeting KPI’s and operational targets

·  Paid Time Off (PTO)

·  Health, Dental, and Vision Insurance

·  401(k)/Profit Share, Pension Plan

·  Meal Allowance

·  Professional Development Opportunities and paid training

·  Flexible Scheduling and Closed on Sundays

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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