General Manager - Luxury Coastal Vacations

We are a vastly growing vacation rental, property management, and Real Estate company nestled along the Emerald Coast of Florida and Alabama. Our team members are the true soul of our company. We think differently about travel and how we deliver on our promise to engage, delight, awaken, and challenge our team members and guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter: our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We invite you to join us on this journey.

General Manager:

As General Manager, you will be responsible for all facets of vacation rental daily operations. Establish systems and workflows, standard procedures, and quality control plans. Responsible for training, supervising, and supporting the daily field operations amongst all the field employees and contract workers while delivering excellent guest and owner experience. Manages staff in the day-to-day performance of their jobs and has full authority over personnel actions.

Essential Functions and Responsibilities:

• Supervise employees and team performance, train employees, coach, counsel, and motivate employees.

• Evaluate employees, investigate complaints or performance concerns, and implement disciplinary action as needed and in consultation with management.

• Ensure and maintain a safe work environment by educating and directing employees.

• Organize the operations team to manage housekeepers and contractual workers, process orders, maintain inventory, and control linen and supplies.

• Encourage and Promote company core values/standards.

• Manage the teams within the business to complete function tasks including but not limited to:
  • Promoting positive relations with our guests, owners, and vendors
  • Responding to owner and guest complaints and concerns
  • Performing unit quality and condition inspections.
  • Facilitate communication (last-minute changes, deliveries, etc.) with head housekeepers during morning briefings.
  • Load schedule, edit notes, input times, schedule housekeepers, and edit workflow in the property system.
• Manage the business to meet or exceed the following Key Performance Indicators
  • Net Operating Income to Budget
  • Owner Retention
  • Unit Count Growth
  • Guest Satisfaction

• Answer and monitor phones and email systems throughout the day.

Qualifications:

• Must possess excellent organizational, leadership, and communication skills (verbal and written)
• Charming "hospitality" demeanor.

• Ability to think creatively to solve vacation rental property owners' and guests' concerns with good common sense, reasoning, and judgment.
• Ability to complete multiple tasks promptly and efficiently and adjust to last-minute changes.

• Ability to learn new technology and implement as needed.
• Analytical skills and ability to dissect profit and loss statements, looking for opportunities to improve profitability.
• Four-year degree from an accredited college or university (Preferred) and
• At least three years of prior operational management experience (Preferably Hospitality)

If you want to become an integral part of a growing, fast-paced, fun-loving company, you will love being a member of our growing team.