General Manager Operations - Residential at Southern Cross Care (WA) Inc.

General Manager Operations - Residential

• Key role at one of WA's largest Aged Care providers.
• Join an extraordinary team!

At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support, and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

This is a contract position until the end of February 2025. Reporting to the Chief Operating Officer, Residential Age Care, this role works alongside the Quality Director and General Manager Wellbeing Services, to provide support and leadership to the residential aged care homes to ensure care, compliance, and commercial governance.

The General Manager of Residential works collaboratively with functional support staff, facility staff, and consumers to ensure that the systems and support provided to staff deliver efficient, high-quality care. This position is located at our central office in Rivervale and requires traveling to residential aged care sites as needed.

We’ll also be asking you to:

• Ensure financial reporting and budget compliance are maintained and achieved.
• Provide support and direction to facilities management to ensure achievement of key financial performance indicators such as occupancy, AN-ACC reviews, and achievement of cost controls.
• Ensure all workforce performance reflects policy guidelines and is clearly articulated to staff.
• Support recruitment and retention capabilities to build staffing capacity.
• Provide operational oversight to building and asset management functions.
• Ensure compliance with Commonwealth regulations and reporting requirements.
• Contribute to reporting functions to ensure high prevalence and high impact risks are managed.
• Contribute to business growth and new service and revenue opportunities.
• Prepare and write board reports to contribute to organizational governance.
• Foster a collaborative relationship between our central support office and homes for best outcomes.
• Contribute to internal committees and working groups as required to represent residential care.
• Outbreak management including after-hours support and coordination.
• The ability to travel regionally on occasion as required.

Working with us:

At Southern Cross Care (WA), we are committed to being an employer of choice. We offer a positive and supportive environment along with the following benefits:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance with HBF.
• Free employee assistance program.
• A diverse range of services that allows professional development and growth.
• Annual leave starting at 4 weeks.
• Carers/personal leave.
• Service Awards for long-standing employees.
• Flexible working environment.

How to apply:

To express your interest, please apply with an up-to-date resume and a cover letter outlining your experience/suitability.

Kindly note, if your application progresses to an interview, we’ll be asking for:

• National Police Clearance - current within 6 months (or evidence of application).
• Qualifications.

About us:

Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health, and economic development in WA. We enable the delivery of integrated services in our community for the increasingly complex health, care, and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing, and home care portfolio.

Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services we provide, visit: scrosswa.org.au