General Manager of Operations (East Valley) - Mark-Taylor

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

Mark-Taylor is hiring a General Manager of Operations to oversee multiple communities in the East Valley.

As a General Manager of Operations your responsibilities include but are not limited to the development and implementation of property-wide strategies, scaling, employing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Building relationships and fostering an environment of trust, strong communication and empowerment will be key to the success of this role. Enthusiasm, leadership, and managerial skills are essential for motivating, supervising, and training the onsite team with meetings to keep members up to date on the latest advancements. The ideal candidate is a natural leader and proven performer in high pressure, ever-changing environments who prioritizes a high level of service and customer experience above all.

You're Excited About This Role Because You Will:

• Uphold Mark-Taylor’s commitment to excellence in customer service and company standards, including best practices, policies, and procedures.
• Lead and motivate the team to achieve operational excellence, while fostering a culture of trust, community, and team member engagement.
• Acquire and develop top-talent by providing structure, direction, ongoing feedback, and recognition.
• Manage on-site team through training, motivation, and development programs.
• Build and develop excellent relationships and rapport with key business partners, clients, and residents.
• Participate in daily meetings to ensure operational efficiencies and interdepartmental communication.
• Analyze operational data to identify trends and recommend strategies for improvement, including recommended changes to rent/pricing strategies.
• Collaborate with the owners to identify community goals and objectives.
• Develop and maintain leasing goals and effective lease expiration programs.
• Develop annual operating budgets/forecast and sales/marketing plans. Maximize net operating income through effective cost control and revenue improvement plans.
• Develop and implement sales and marketing plans to maximize the financial potential of the assets.
• Prepare and convey all operational and financial data to the Managing Director.
• Monitor and analyze key performance indicators, identifying areas for improvement and implementing corrective actions as necessary.
• Implement and monitor resident retention and lease renewal programs and ensure service requests are being followed-up on.
• Maintain product knowledge of Mark-Taylor communities as well as market conditions for competitor communities.
• Oversee property management and preventative maintenance programs and ensure all safety programs are implemented and followed.
• Create and manage staffing schedules to ensure they meet community needs.
• Ensure compliance with all company and regulatory standards and operating procedures.

We're Excited to Meet You! Ideally, You Will Bring:

• Active Arizona Real Estate Salesperson License is required.
• Associates and/or bachelor’s degree preferred.
• Management Experience: 4 - 6 years of progressive experience in managerial roles. This should include at least 1 - 2 years in a senior management position.
• Industry-Specific Experience: Prefer a minimum of 1 - 3 three years of experience in luxury multi-site residential property management or hotels.
• Operational Experience: Proven experience overseeing daily operations, improving processes, and implementing strategic initiatives, typically gained over 3 - 5 years.
• Strategic Thinking: Capability to develop and execute business strategies and plans.
• Financial Acumen: Strong understanding of financial management, budgeting, and forecasting.
• Experience with lease up and renovations.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with employees, stakeholders, and customers.
• Analytical Skills: Ability to analyze complex data, make informed decisions, and solve problems.
• Customer Focus: Commitment to providing excellent customer service and understanding customer needs.
• Project Management: Proficiency in managing multiple projects and priorities simultaneously.
• Must possess strong attention to detail and sales ability.
• Knowledgeable about OSHA laws and regulations.
• Computer literate with capability in PMS software, Microsoft Office Suite (Excel, Outlook, Word, Power Point, and One Drive), and related communication tools.
• Must possess and model all principles of Mark-Taylor.
• Ability to work a flexible schedule, including evenings and weekends.
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Goal orientated, self-starter work ethic.

Why You’ll Love Working at Mark-Taylor:

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Medical, dental, vision benefits, including paid parental leave
• 401k with company match
• Employee appreciation events
• MT Wellness program.
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.