General Manager of eCommerce - Asset Marketing Services, LLC

Company Overview

Asset Marketing Services, LLC (AMS) is a leading direct-to-consumer collector platform, focusing on high-end collectibles and bullion. We offer a curated selection that ranges from ancient artifacts to vintage and modern pieces. With our concierge service, we place sought-after pieces directly into the hands of collectors. Our close work with major world mints also allows us to deliver desirable coins to our customers quickly, while developing new and exclusive products. Our company vision is to bring the obsession with beauty, scarcity and value to life for our customers. Our customer's passion fuels our purpose as a company.

We're on the lookout for talented, motivated individuals to take our team to the next level. Everything we do is personal, motivated by the desire to inspire our customers and each other. If that sounds like you, a career with AMS may be in your future.

For more information about AMS, please visit our company website www.amsi-corp.com

Position Overview

As the General Manager of eCommerce, you will be a key leader within our dynamic and forward-thinking organization. You will be responsible for driving revenue growth and owning the Profit and Loss (P&L) for our eCommerce division. Core to GOVMINT business strategy is building a personal relationship with customers. Critical to growth in our ecommerce channel will be expanding and scaling the relationship model through a growing set of digital, off-line and human capabilities. A major focus in this channel will be developing and implementing initiatives that leverage Artificial Intelligence (AI) to create a more efficient and personalized customer experience.

Key Responsibilities

Revenue Generation:

• Develop and execute a comprehensive eCommerce strategy to drive revenue growth through online sales, while maintaining a strong focus on customer acquisition and retention.
• Catalog Growth and Differentiation: Direct Merchant Team to help build the best, most differentiated product in the marketplace.
• Own the eCommerce launch and promotion calendar optimizing price and assortment to maximize sales and profitability.

P&L Ownership:

• Take full ownership of the P&L for the eCommerce division, with accountability for financial targets, budgeting, and cost management.
• Implement cost-effective strategies to enhance profitability and ensure the business meets or exceeds financial targets.
• Regularly analyze financial performance, customer insights, product and category performance and report on key metrics, and adapt strategies as necessary to achieve financial objectives.

Customer Experience:

• Continuously improve the online customer experience, focusing on user interface, site functionality, and ease of navigation.
• Implement strategies to enhance customer satisfaction and loyalty, leading to increased sales and repeat business.

Team Leadership:

• Lead a high-performing cross-functional eCommerce team including direct reports and non-reports ensuring prioritization of initiatives in alignment with the eCommerce Strategy.
• Influence cross functional partnerships in Marketing, Sales and Product to ensure success in the eCommerce Strategy.
• Lead direct-reporting merchant(s) in creation of a well-defined product/price assortment architecture complete with a framework to track and analyze performance.

AI and Technology Innovation:

• Lead the development and execution of initiatives that utilize AI to enhance the eCommerce platform. This includes personalized customer interactions, predictive analytics, and streamlined operations to best utilize a human touch in service and sales.
• Stay current with eCommerce technology trends and identify opportunities for innovation and process improvement.
• Collaborate with Digital Solutions team to ensure the eCommerce platform remains efficient, secure, and adaptable to evolving market demands.

Market Analysis:

• Monitor the competitive landscape, industry trends, and customer feedback to make informed decisions and maintain a competitive edge.
• Conduct regular market research and analysis to identify opportunities and threats.

Additional Functions, Duties & Accountabilities

• Maintain flexibility in work schedule to meet business needs, including an in-office and from home hybrid work environment.
• Actively and positively contribute to the overall success of the company and team through regular contributions to the general management of the company.
• Support the company and other departments wherever and whenever your skills and experience would be beneficial.
• Uphold and promote AMS's values of Integrity, Creativity, and Collaboration in all relationships with customers, suppliers, fellow employees, and other stakeholders.
• Ensure the confidentiality and full and complete safeguarding of the company's trade secrets and any of our customer lists and related records.

Educational Requirements

• Four-year degree in marketing, business, communications, or other related area of study.
• Digital eCommerce training, certificates, etc. a plus.

Experience and Skills

• Experience managing full P&L in a retail or consumer brand business required.
• 7+ years of experience partnering with buyers in a high-volume direct marketing or retail environment driving volume/margin while managing inventory levels on thousands of items on two websites and on eBay.
• Strong understanding of using reporting/data query tools (Access, Oracle SQL, Power BI, D365, etc.) to inform decisions is required.
• Experience with eCommerce platforms/content management systems such as Magento. Shopify, eBay, not required but highly desirable.
• Experience using site analytical tools such as Google Analytics, Adobe Analytics, or equivalent not required but highly desirable.
• Innovative, solid critical thinker with business-creative capabilities combined with a strong analytical and numbers-orientated approach to metrics. Must understand how data/analysis can help drive improved volume, balancing stock while also driving conversions, new customers, sales and margin.
• Proven ability to build consensus/relationships with ability to generate alignment and drive key issues to resolution and work effectively within a cross-departmental team.
• Experience and skills in influencing, coordinating and working with individuals in multiple functional areas.
• Deep experience with Excel is a must, while basic use of Word and Outlook, etc. is required.

You will enjoy this role if you:

• Manage multiple projects in a fast-paced, deadline-driven environment.
• Are an innovative, solid critical thinker with business-creative capabilities combined with a strong analytical and numbers-orientated approach to metrics.
• Have strong written and verbal communication skills and can communicate clearly and concisely.
• Pride yourself on your strong organizational skills
• Take initiative to move projects forward and enjoy working in a collaborative team environment.

Specialized Knowledge, Skills and Abilities

• Track-record of quickly learning what sells/interests customers across different businesses/product lines is a big plus
• Experience in the collectibles space not required but highly desirable

Benefits

AMS believes that investing in our employees is critical to having a successful company. We offer competitive compensation and benefit programs. Our Benefit programs include: Medical, Dental, Vision, HSA & FSA Plans, Accidental & Critical Illness, Life Insurance, Disability, AD&D, 401(k) Employer Match, Quarterly Profit Distribution, Paid Holidays and 16 Paid days of Personal Time Off.

Closing

AMS is an equal opportunity employer and is committed to hiring practices and a workplace environment that provides equal opportunities for all without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, marital status, pregnancy, or any other characteristics protected by federal and state law.

Asset Marketing Services, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify's official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf