General Manager – Experiential Events - Convene

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We are seeking a passionate and experienced General Manager to lead our opening team at our 30 Hudson Yards location. The General Manager will report directly to the Area Director of Operation.

Convene at 30 Hudson Yards offers an extraordinary event destination across 72,000 square feet on the building's 24th floor, featuring ten uniquely designed event spaces, including a grand hall that can accommodate up to 780 guests. The venue can also host full buyouts for up to 1,495 guests!

The ideal candidate will have a strong background in event production, team leadership, client relations, and budget management, with a passion for creating innovative and immersive experiences. As the General Manager, you will be responsible for managing all aspects of our live event division, ensuring exceptional event delivery, and driving growth within a fast-paced and creative environment.

What You'll Do:

The General Manager is responsible for overseeing all aspects of property management at a single-location unit, ensuring alignment with Convene's vision, mission, values, and core principles.

The General Manager is responsible for all aspects of the experiential event, conference, workplace and/or amenity operations at the 30 Hudson Yards location. The General Manager will direct,  implement, and maintain the Service, AV/Technology, Event Operations, and Culinary philosophy which serves as a guide to respective staff to ensure 100% client satisfaction.  

• Comply with Convene standards and protocols to deliver premium hospitality experience
• Effectively communicate via verbal and written correspondence with all level of employees and clients; exhibiting GRIT in all interactions 
• Work dynamically and prioritize departmental functions to meet deadlines 
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Oversee and coordinate the setup and execution of all functions with the Service, Production, Technology, Workplace and Culinary departments
• Coach, mentor and develop all level of employees
• Maximize efforts towards productivity by identifying problem areas and implementing solutions
• Responsible for overseeing the Property teams including hiring, staffing, scheduling, training, payroll, and conducting performance reviews in accordance with Convene standards
• Ensure and maintain the cleanliness and physical state of all conference, workplace and/or amenity spaces
• Attend and run meetings in accordance to Convene meeting cadence, running efficient and productive agendas. Oversee daily and weekly PEO meetings as well as weekly staff meetings
• Responsible for controlling and maintaining all service equipment, communicating with facilities management and outside vendors to ensure all equipment remains in working order.
• Create and maintain positive relationships with building management
• Work with sales manager and other conference planning manager to ensure accuracy of Salesforce
• Develop client relationships to ensure a successful event
• Oversee Production, Technology, and Workplace team and ensure proper planning, upselling, detailing, proper room blocks, and professional communication to clients
• Build relationships with all local competitors and surrounding businesses
• Work closely with Sales, Revenue, Finance and Corp Ops on monthly P&L review, monthly forecasting and during annual budget process
• Responsible for driving impactful financial decisions that positively impact the monthly P&L results and present out through Monthly, Quarterly, and Year End Operational Reporting
• Working cross functionally throughout the organization to create and execute strategic planning for the betterment of the operation 
• Confirm that all payroll reports are accurate prior to approval and that all employees are compensated properly for their time

What We Look For: 

• Minimum 5 years of experience in hospitality managing experiential live events or at least 3 years in a senior lead role 
• Ability to lead, develop other team members
• Ability to work effectively with clients
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

Base Salary:

Salary Min: $120,000  Salary Max: $140,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

We're Here For You: 

At Convene, you'll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

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