General Manager - Ichor Restaurant Group

We need fun and experienced individuals who are passionate about coaching a great team while creating exceptional food and serving up excellent hospitality.

Enjoy building your career in a fun, casual and relaxed atmosphere. Great growth potential with strong focus on life balance and career growth. Similar management experience in a restaurant environment is required.

Salary plus multiple bonus plans, full benefit package, vacation, closed holidays, free meals, free uniforms and plenty of advancement opportunities with a rapidly growing concept.

General Manager

Summary:

The General Manager is responsible for the overall operation of their assigned restaurant. Key responsibility areas include team performance, increased sales and profitability, effective cost controls, and development, training and retention of key associates. The General Manager is responsible to work actively to ensure the restaurant meets financial and operating goals. The GM is required to work a minimum of 48 hrs per week. The General Manager reports directly to the VP of Corporate Operations. Annual earnings between $50,000 and $65,000.

Primary Responsibilities:

Managing Performance

• Works to instill the mission statement and Daily Directives in each employee.
• Ensure that the restaurant operates efficiently and effectively within the Company's fiscal and operational guidelines.
• Ensure adherence to all local, state, and federal laws and regulations.
• Ensures that all laws pertaining to minors are understood and adhered to strictly.
• Develop initiatives to build sales, profitability and guest counts. Maintain effective cost controls in support of these initiatives.
• Develop guest oriented quality, service, and cleanliness action plans to enhance guest satisfaction.
• Ensure all safety and security systems and procedures are followed to ensure health and safety of employees and guests.
• Ensure secure, safe handling and transportation of funds.
• Responsible for the physical/aesthetic maintenance of the restaurant and maintenance of Old Carolina's theme format.

Food Preparation & Production

• Ensure that all menu items are made according to recipe and presented as shown in the Old Carolina Plating Book.
• Utilize food production and inventory tools available to support this responsibility.
• Maintain a working knowledge of all recipes, products and production procedures.
• Ensure established standards of food safety and sanitation are maintained.
• Purchase food products within established guidelines. Oversee correct receipt, storage and handling of food products to ensure quality and freshness at all times.
• Look for and cultivate a passion for food.

Guests and Associates

• Respond to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build guest count.
• Educate and empower subordinate managers and associates to act in a similar capacity.
• Ensure a safe and secure work and dining environment for associates and guests.
• Carry out supervisory responsibilities in accordance with all applicable laws and regulations.
• Demonstrate high ethical standards at all times, adhering to standards laid out in the Company Handbook.
• Conduct regular associate/departmental meetings.
• Ensure associates receive timely and meaningful performance reviews.
• Administer counseling and discipline to associates as necessary.

Staffing and Building Great Teams

• Staff restaurant with quality employees who value guest service and are committed to high standards of performance.
• Utilize established methods for interviewing and reference checks using tools provided by the corporate office.
• Orient all new hires utilizing company handbooks and support materials.
• Provide training and recognition to employees at all levels and maintains a team-oriented environment.

Administration and Auditing

• Responsible to meet or exceed budgeted sales and profit goals.
• Responsible to maintain labor efficiency ratios to ensure guest service and cost effectiveness.
• Oversee all restaurant administrative requirements including cash handling, governmental compliance, i.e., OSHA posting requirements, federal, state and local labor law postings, invoicing, etc.
• Ensure all reports, documentation, and other information required by corporate office departments are submitted in a timely and accurate manner.
• Maintain all employee files. Ensure that required documentation is complete and accurate within personnel files.

Miscellaneous

• Coordinate miscellaneous projects as needed, or as directed.

Supervisory Responsibilities

Directly supervises store employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; conducting monthly plan & reviews; completing annual appraisals and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma/equivalent, and two years or more related experience and/or training; or equivalent combination of education and experience.

Analytical

Synthesizes complex or diverse information; Uses intuition and experience to complement data.

Problem Solving

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management

Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Teamwork

Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership

Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management

Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Leadership

Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People

When possible, includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Business Acumen

Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness

Works within approved budget; recommends cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity

Demonstrates knowledge of Equal Employment Opportunity; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics

Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Judgment

Displays willingness to make decisions; Exhibits sound and accurate Judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Professionalism

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Innovation

Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Job Knowledge And Skill

Understands job procedures and methods; demonstrates ability to acquire necessary skills; understands how job relates to others; makes effective use of resources; demonstrates skill in performing assigned tasks.

Quality Of Work

Produces work that is accurate and thorough; demonstrates commitment to excellence and continuous improvement; ability to monitor quality of own work; applies feedback to improve performance; takes initiative to find ways to improve and promote quality work.

Planning /Organizational Skills

Independently plans/prioritizes work; sets goals and objectives; displays appropriate sense of urgency toward top priorities; manages time efficiently; plans for additional resources; integrates changes smoothly.

Dependability

Meets attendance and punctuality requirements; keeps commitments; accepts responsibility for own actions; follows instructions and responds to management direction; responds to requests for service and assistance; commits to doing the best job possible

Hospitality/ Interpersonal Skills

Maintains a feeling of welcome ness to customers at all times; displays tact and consideration; works actively to resolve conflicts; displays positive outlook/pleasant demeanor; exhibits tact and consideration; conducts self professionally at all times; assists and supports co-workers and customers.

Communication

Expresses ideas coherently; demonstrates good listening and comprehension; keeps others adequately informed at all times; selects appropriate communication tools.

Initiative

Volunteers readily; undertakes self-development activities; seeks increased responsibility; takes advantage of opportunities; seeks creative ways to improve skills; asks for help when needed.

Problem Solving

Identifies problems in timely manner; gathers/analyzes information skillfully; resolves problems in early stages; looks for alternative solutions; works cooperatively in group problem solving situations.

Use Of Technology

Demonstrates required skills; adapts to new technology; uses technology to increase quality and productivity of work; accepts training opportunities to improve technical skills.

Personal Appearance

Always dresses appropriately for work; demonstrates acceptable personal hygiene and grooming habits.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, stoop, kneel, crouch or crawl. The employee is occasionally required to sit, climb, balance and smell. The employee must regularly lift and/or move up to 50 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level is usually moderate.

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