General Manager - City Winery

Position Summary

The General Manager is responsible for overall management and oversight of daily concert, service, event operations and profitability of the City Winery location. This individual must exhibit unparalleled levels of hospitality, successfully build and lead strong teams, maintain City Winerys brand and identity, and strive to exceed standards of excellence in all areas of the business. This role is responsible for activating and executing brand initiatives through the teams, cultivating and instilling a positive company culture, and fostering successful interdepartmental collaboration to ultimately drive profitability for the business.

Why us?

• Competitive pay
• We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
• Medical, Dental, Vision Insurance
• nDORFins program designed to promote a healthy and active lifestyle!
• 401K (and yes we match!)
• Flexible Savings Accounts
• HSA and Dependent Care
• Basic Life and AD&D Insurance
• An atmosphere of learning, development & enrichment opportunities.
• Amazing discounts

50% OFF all dining/retail wine

Free Family Meal

Tickets to available shows

And more!

Overview of Responsibilities

General Operations

Oversee and manage all aspects of multi-dimension operations, and all associated internal departments.

Ensure successful execution of all shows, events, service, and daily activity.

Drive business to profitability and continuously promote sales

Execute company initiatives from fruition through execution

Teach and adhere to City Winery principles and commitment to quality food, wine, and service

Lead by example and enforce Company policies, procedures, guidelines, and practices consistently

Ensure controls are in place to prevent waste and theft

Establish goals, anticipate and resolve problems in all aspects of the business

Ensure high standards of sanitation, cleanliness, safety, and compliance are maintained at all times

Attend and participate in all scheduled meetings and trainings

Ensure adherence to food safety and sanitation regulations, compliance regulations, inspections, etc.

Partner with and work collaboratively with internal Company divisions to achieve overall company and business goals.

Oversee or directly handle customer related issues through email, phone and in person in a timely manner

Maintain current insurance policies, permits, etc.

Oversee facility maintenance including cleanliness and safety; review inventory and equipment usage including relevant plant maintenance or improvements needed; create plan for investments related to updates and repairs

Routine review of staffing pars to ensure alignment with upcoming events, reservations, and ticket counts

Lead departments on menu pricing to ensure they meet company guidelines and or are priced appropriately for the market, in partnership with Regional Director of Operations.

Lead communications related to new concepts, promotions, product launches as they develop with location directors down through line level staff

Coordinate proper staff training of all new products prior to a release to the public.

Work alongside Executive Chef to maintain the most efficient operation of our kitchen and execution of our menus in a timely, presentable and profitable manor

Operate in full compliance in all areas including health, safety and sanitation, fire, and ensure routine maintenance of equipment and property

Assist concert management with communication between Artist Management and the house when concert comps & VIPs increase the guest list beyond our normal allotment

Approve artist show and wine settlements

Support and oversee event operations to approve floor plans and layouts, ensure complete event information is entered into systems

Prove feedback to programming on potential acts and fee structures before going to contract

Provide guidance on promotional materials, internal marketing collateral as well as budgetary approval for all marketing, in partnership with National Marketing Director

Collaborate with Business Managers on visual spot checks of petty cash ledger, POS credit card processing, the voids and comps report and the nightly product mix

Review and sign off on monthly cost reports, inventorybeer, liquor, wine, glassware and food plus the ticket sales report from Programming before submitting to accounting

Perform, implement, and execute projects/tasks/ initiatives as per business need and/or assigned by Senior Leadership

Leadership

Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce

Direct and oversee proper and continued training of staff in all departments

Interview, select, train, supervise, counsel, and monitor performance of staff

Conduct disciplinary action as needed, including termination, when necessary in partnership with HR and in accordance with Company policies and guidelines

Conduct semi-annual performance evaluations with staff

Train, develop, and motivate management team members. Monitor management teams to ensure they are developing direct reports

Conduct staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings

Ensure safe working environment in all areas

Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels

Approve of all new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed

Handle personnel issues in partnership with HR and COO when needed

Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner

Financial Management

Maintain, monitor, and strive to exceed P&L goals for general operations, food cost, labor cost, payroll, and all other business related expenditures in conjunction with business forecasts and budgets

Provide budgeting guidelines to all internal departments and monitor financial performance

Ensure purchases meets budgetary goals by establishing purchasing specifications, product storage and usage requirements, and waste control procedures

Ensure invoices are handled and disseminated properly through necessary channels

Review all product/item costs, analyze trends and movement, and make changes accordingly

Supervise, train, and monitor management staff to ensure understanding of budget control

Administration

Monitor department scheduling and adjust as necessary to ensure operational success

Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks.

Oversee and approve accurate payroll administration and processing

Ensure communication to personnel regarding benefits timelines and proper administration, in partnership with HR

Ensure accurate reporting and entries into all systems/ software that is utilized.

Minimum Qualifications

Minimum 10 years experience in multi-faceted, high-volume restaurant, venue and/or equivalent relevant experience

Proven leadership skills and commitment to excellence

Proven financial and business acumen; analytical skills, and ability to meet and exceed budgets including labor, food, applicable direct operating costs

Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment

Ability to respectfully mentor, train, develop, and hold teams accountable to expectations

Superior knowledge of P&L and able to drive revenue

Must be detail oriented, strong execution skills

Functional working knowledge of health department and all other related regulations

Exceptional communication and interpersonal skills both written and verbal

Strong culinary and wine knowledge

Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data

Must have proficient computer and technological skills

Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need

Able and willing to work flexible scheduling including days, nights, weekends, and holidays

Able to travel and attend business-related meetings and trips

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the EVerify Program in certain locations, as required by law.