General Manager - APICII Hospitality

Now hiring the General Manager an exciting new steakhouse concept in Downtown Minneapolis!

Summary: The General Manager is responsible for overseeing the day-to-day operations of the restaurant, ensuring the highest standards of service, food quality, and guest experience. The GM will lead and motivate a team of front-of-house and back-of-house staff, maintain financial performance, manage inventory, ensure compliance with health and safety regulations, and work to enhance the overall brand and reputation of the establishment. This role requires strong leadership, exceptional organizational skills, and a passion for delivering a world-class dining experience.

Responsibilities:

• Hire, train, and lead a team of front-of-house and back-of-house staff, including servers, hosts, bartenders, chefs, and kitchen staff.
• Set performance expectations, monitor staff performance, provide coaching, and address any personnel issues.
• Conduct regular team meetings to communicate goals, and expectations, and provide feedback.
• Oversee daily restaurant operations, ensuring compliance with company policies, hygiene standards, and health regulations.
• Develop and implement efficient operational procedures to enhance productivity and guest satisfaction.
• Monitor inventory levels, order supplies, and manage stock to prevent shortages or wastage.
• Maintain a high standard of guest service to ensure satisfaction and repeat business.
• Address guest complaints and concerns promptly, demonstrating a commitment to resolving issues and exceeding customer expectations.
• Implement strategies to enhance the overall dining experience, including menu improvements, special promotions, and customer engagement initiatives.
• Develop and manage budgets, including revenue projections, cost control measures, and profit margins.
• Analyze financial reports and key performance indicators to identify areas for improvement and implement strategies to maximize profitability.
• Collaborate with the accounting team to ensure accurate financial reporting and adherence to budgetary constraints.
• Collaborate with the marketing team to develop and execute promotional strategies, advertising campaigns, and social media initiatives.
• Implement upselling techniques and other sales initiatives to increase revenue.
• Ensure consistent food and service quality by regularly reviewing and refining operational processes.
• Conduct regular inspections of the kitchen, dining area, and service areas to maintain cleanliness, safety, and compliance with health standards.
• Implement and enforce quality control measures to meet or exceed customer expectations.
• Stay abreast of local, state, and federal regulations pertaining to food safety, labor laws, and licensing requirements.
• Ensure the restaurant's compliance with all relevant regulations and work with Human Resources when necessary.
• Collaborate with executive leadership to develop and execute long-term business strategies and goals.
• Provide insights and recommendations for improvements in operations, customer service, and overall business performance.

Must Haves:

• 5+ years in a General Manager or similar role in a fine dining restaurant.
• Proficiency in using restaurant management software, point-of-sale (POS) systems, and other relevant technology.
• Strong leadership and people management skills
• In-depth knowledge of food and beverage service and fine dining etiquette.
• Comprehensive understanding of restaurant operations, including kitchen management, inventory control, and compliance with health and safety standards.
• A genuine passion for the restaurant and hospitality industry, demonstrated through a commitment to excellence and guest satisfaction.
• Clear and effective communication skills, both verbal and written, for interacting with staff, customers, and other stakeholders
• Proficient in financial management, including budgeting, forecasting, and cost control.
• Experience with analyzing financial reports, such as profit and loss statements, to make informed business decisions.
• Knowledge of local, state, and federal regulations related to the restaurant industry, including food safety, labor laws, and licensing requirements.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

 We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the American with Disabilities Act and any applicable state and local laws unless the accommodation would impose an undue hardship on the operation of our business.  If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities including essential job functions may change at any time with or without notice, to the extent permitted by applicable law.