General Manager - iFLY Miami

About iFLY Miami
iFLY Indoor Skydiving is preparing to open in Miami and is hiring an enthusiastic, customer-centric team. iFLY pioneered the body-flying 'indoor skydiving' experience and is the world leader in vertical wind tunnel technology.

Each day we're inspired by all types of people who choose to fly. We celebrate when we watch athletes win competitions. We cheer when youth who are part of our Flight School program learn to fly. We're moved emotionally any time our All Abilities program helps anyone with physical and cognitive challenges spread their wings.

While everyone at iFLY Miami comes from different walks of life, we challenge ourselves to learn, to grow and to progress together – both as flyers and people. We don't just believe in the dream of flying. We live it every day.

Join us. Choose to fly.

About the Role
Running an iFLY requires a blend of sales, business, and leadership skills as unique as our indoor skydiving experience, and for you that's a piece of cake. You'll be responsible for managing the location's operations, driving financial success, and developing the diverse and customer-centric team who make our guests' dreams come true.

This isn't just an office job. You'll spend much of your time working alongside your team and directly contributing to the guest experience. From checking in guests to controlling the wind speed as they fly, you'll be involved in it all. Of course, office work is involved, but you'd rather be visible, constantly taking a pulse on the business than stuck at a desk behind a spreadsheet.

You'll meet regularly with senior management to discuss the overall plan for the company and provide updates as to how strategic business objectives are being achieved. You'll make business decisions together with the leadership team, based on your assessment of market competition, guest insights, and feedback.

In short, you'll be responsible for all aspects of the facility's success. You'll bring your “A” game to work every day, have fun, and inspire others around you while ensuring the company exceeds its business goals.

Daily Responsibilities

No two days are alike, but here's how you can expect to spend your time in this role:

• Maintaining our safety culture by holding frequent safety meetings with the team.
• Overseeing all daily operations to drive efficiency and grow sales.
• Developing and executing an annual operating plan to exceed budget, profit, and drive year-over-year growth.
• Establishing team goals based on business objectives and providing regular updates on their progress to the team and senior management.
• Writing and adapting team member schedules to meet business needs.
• Monitoring the flight manifest to ensure maximum occupancy.
• Preparing payroll and timekeeping reports.
• Managing budgets, controlling operational expenses and improving profit margins where possible.
• Participating in marketing-related photography, video, and social content capture for promotional usage.
• Recruiting, hiring, and retaining an enthusiastic team of employees.
• Evaluating individuals, providing recognition and disciplinary action when appropriate.
• Ensuring staff is accountable to policies and guidelines while positively promoting iFLY's values and mission.
• Motivating teams to exceed goals with incentive programs and other rewards.
• Implementing sales promotions and marketing initiatives.
• Strategically building relationships with area businesses, hotels, and restaurants with the goal of increasing recommendations to iFLY.
• Ensuring the facility and grounds are clean and well maintained.
• Confidently speaking to media as a representative of iFLY Miami.
• Additional duties based on business needs. The primary responsibility of all iFLY team members is to prioritize their activities based on the needs of the business, coupled with leadership direction. As iFLY continues to grow and evolve, so will the duties of our team members.

Preferred Attributes

• A knack for consistently delivering incredible customer experiences.
• Able to calmly shift gears and reprioritize at a moment's notice.
• Thrive in fun, fast-paced environments where no two days are the same.
• Natural ability to communicate effectively with guests, either individually or in small groups.
• Approachable and easy to talk to, a good listener, and empathetic.
• Focused on prioritizing needs of the person in front of you over performing other tasks.
• Customer-centric while still strong at sales.

Requirements

• At least five years of experience leading teams in a high-volume customer-facing sales setting.
• Experience with employee recruitment and onboarding.
• Excellent oral and written communication skills.
• Experience with creating and managing budgets.
• Ability to critically evaluate business performance and identify opportunities for improvement.
• Ability to work full time (this role regularly demands in excess of 40 hours per week).
• Willingness to work a flexible schedule that may include mornings, evenings, weekends, nights, and holidays.
• Hospitable and optimistic attitude.
• Proficiency in Microsoft Office, CRM platforms, and point-of-sale/ticketing systems.
• Ability to stand for about eight hours a day while attending to guests.
• Ability to exercise good judgment and a safety mindset while operating the wind tunnel.
• Ability to work outdoors in various climates for daily grounds checks and special events.

Pay and Benefits
Base pay for each position falls within a range and is determined based on your skills, qualifications, and experience. For this position, the base annual salary range is between $85,000 and $100,000. A bonus may be earned in this role.

We also offer eligible employees other benefits ranging from comprehensive medical and dental coverage to a company-matched 401(k), employee discounts, free flight time, and more.

It is not typical for an individual to be hired at the high end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.