General Manager - Grove Bay Hospitality Group

Benefits:

1. Dental insurance
2. Employee discounts
3. Health insurance
4. Opportunity for advancement
5. Paid time off
6. Training & development
7. Tuition assistance
8. Vision insurance

Crawford's Genuine located within the RDU Airport is seeking an experienced and dynamic Restaurant General Manager to oversee daily operations and ensure the delivery of exceptional dining experiences to our valued guests.

The Restaurant General Manager will be responsible for maintaining high standards of service, managing a team of staff members, coordinating with various departments, and optimizing overall restaurant performance.

Responsibilities:

1. Oversee daily operations:
   Supervise all aspects of the restaurant's activities, ensuring smooth and efficient operations.
   Monitor and maintain high levels of customer service, satisfaction, and cleanliness.
   Manage reservations, seating arrangements, and customer flow to optimize occupancy and minimize waiting times.
2. Team management:
   Recruit, train, and develop a team of skilled and motivated restaurant staff.
   Schedule and assign duties to ensure adequate coverage and efficient service.
   Provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
3. Customer service:
   Ensure the delivery of exceptional customer service by setting and maintaining high standards.
   Handle customer inquiries, concerns, and complaints promptly and professionally.
   Foster a customer-centric environment and proactively seek ways to enhance guest satisfaction.
4. Financial management:
   Monitor and control operational costs, including labor, inventory, and supplies.
   Implement effective strategies to increase revenue, improve profitability, and achieve financial targets.
   Conduct regular inventory checks and collaborate with the procurement team to ensure optimal stock levels.
5. Inventory and Supplier Management:
   Oversee inventory control, ordering, and stock management.
   Develop and maintain relationships with suppliers and negotiate favorable terms.
   Ensure optimal levels of food and beverage stock while minimizing waste.
6. Compliance and safety:
   Uphold health, safety, and sanitation standards, following local health regulations.
   Ensure compliance with all applicable laws, regulations, and airport security protocols.
   Maintain accurate records and documentation as required by company policies and procedures.

Qualifications and Skills:

1. Proven experience as a Restaurant Manager or in a similar leadership role.
2. Strong knowledge of restaurant operations, service standards, and best practices.
3. Exceptional leadership and team management skills, with the ability to motivate and develop staff.
4. Excellent communication and interpersonal skills, with a customer-oriented approach.
5. Strong organizational and multitasking abilities, with attention to detail.
6. Ability to work under pressure and handle challenging situations calmly and effectively.
7. Knowledge of relevant health and safety regulations and compliance requirements.
8. Flexibility to work shifts, including weekends, evenings, and holidays.
9. Prior experience in the airport or hospitality industry is a plus.

Grove Bay is an E-Verify and equal opportunity employer, you must show proof of eligibility to work in the U.S.