General Manager at FirstService Residential

FirstService Residential General Manager Miami, Florida Apply Now

As a General Manager (GM), your role is to provide strong leadership and management direction on behalf of the Board of Directors. While the GM is an Associate of the Management Company, the GM will also report to the Association’s Board of Directors. Key responsibilities include overseeing the entire operation and consistently adhering to and perpetuating the mission and vision of the Board and community. The General Manager position has oversight of all aspects related to the business and operations of the community, including client relationships with the boards of directors, committees, and residents; relationships with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and local utility companies. The purpose of this role is to create a single point of contact in the community, enhance communication, and create effective oversight of staff and operations. The General Manager has the sole duty of the day-to-day operations, legal compliance, and overall oversight of the Association and staff.

Your Responsibilities:

• Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives.
• Oversee the annual budget process.
• Oversee revenue-generating operations to ensure revenue goals are being met.
• Perform monthly reviews of expense centers and report on cost containment, payroll analysis, and cost of goods analysis.
• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
• Partner with public, private, and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents. Provide recommendations on revisions.
• Work closely with the Boards of Directors within the governance model to develop initial goals and priority issues.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Create and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor the monthly financial position of the Association and report current standing to the Board of Directors.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports.
• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan.
• Plan, coordinate, and lead annual goal-setting sessions with the Board of Directors and other key participants of the community.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs.
• Ensure a high amount of on-site visibility throughout the common areas and facilities.
• Review corporation policies on an ongoing basis to ensure compliance with the civil code and other requirements.

Directly oversees Lifestyle/Fitness Coordinators to ensure maximum efficiency and results in operations.

Skills and Qualifications:

• A valid Florida CAM license is required; all licenses will be verified with the DBPR.
• A minimum of ten years of successful high-profile community management experience or equivalent professional experience in a related field.
• Bachelor’s Degree in Business Administration or related field preferred.
• Management experience in a small or medium-sized organization preferred.
• Display strong written skills and publish appropriate documentation as directed.
• Possess budgetary knowledge and control for executing programs within the community.
• Intermediate knowledge of Microsoft Applications, especially Word and Excel.
• Must be goal-minded and possess a self-starting drive to get the job done.
• Possess conflict resolution skills and strong ethical practices.

Education and Experience:

• College Degree; Management of 20+ employees for at least 2 years.
• NRED full Community Manager License.
• Five or more years of professional experience with Common Interest Communities.

Physical Requirements:

• Position involves sitting, standing, and/or movement throughout the day.
• Duties of maintaining files and records will involve physical activities such as lifting and moving objects weighing as much as 45 lbs.

Work Hours: Monday Through Friday 9am-5pm / On call

Salary: $145,000+ per year

What We Offer:

• 11 company-paid holidays
• Paid sick and vacation time.
• HSA and FSA
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity