General Manager- Manchester, NH - Concordnhchamber

"I am convinced that a membership in the Greater Concord Chamber of Commerce is the best return on investment a business or nonprofit can make."

Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.

WHAT WE OFFER

• Competitive pay: We offer competitive base pay and a great incentive bonus participation program!
• Employee Benefits: We offer Paid Time Off, and a matching 401(k) plan.
• Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
• Fun Environment: We are always dancing, smiling & having lots of fun!
• Playa Discounts: 50% off bowls while working and 30% off when not working, along with 50% off merch!

WHO YOU ARE

You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be responsible for the overall direction, coordination, and evaluation of a Playa Bowls location. Responsibilities include but are not limited to; interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The General Manager is responsible for a full team of Assistant Managers, Shift Leaders, and Team Members. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

WHAT YOU’LL DO

• Check products to ensure consistency, palatability, and flavor conformity.
• Investigate and resolve complaints regarding food quality, service, and accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.
• Monitor budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted.
• Schedule Team Members hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation.
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Establish and evaluate standards for personnel performance and customer service.
• Review work procedures and operational issues to determine ways to improve service, performance, or safety.
• Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary.
• Maintain food and equipment inventories and keep weekly inventory records.
• Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance.
• Order and purchase equipment and supplies.
• Assess staffing needs, and recruit staff using Company methods.
• Arrange for equipment maintenance and repairs and coordinate a variety of services.
• Utilize point of sale cash register. Count money and make bank deposits.
• Fill out business or government forms, maintain records, reports, files, and safety reports.
• Adhere to Company opening and closing procedures and maintain accompanying records.
• Lives the Playa Bowls mission, purpose, and values.

WHAT YOU’LL BRING

• Customer Service

  • Knowledge of principles and processes for providing customer service.

• Administration and Management

  • Knowledge of business and management principles involved in strategic planning, resource allocation, and leadership techniques.

• Supply Chain

  • Knowledge of raw materials, supply processes, quality control, costs, and techniques for maximizing supply and distribution of goods.

• Personnel and Human Resources

  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation, and benefits.

• Sales and Marketing

  • Knowledge of principles and methods for promoting and selling products or services.

• Communication

  • Speaking to others to convey information effectively.

• Active Listening

  • Giving full attention to what others are saying and taking time to understand the points being made.

• Critical Thinking

  • Using logic and reasoning to identify strengths and weaknesses of alternative solutions.

• Mathematics

  • Using mathematics to solve problems.

• Monitoring

  • Monitoring/Assessing performance of yourself and others.

• Equipment Maintenance

  • Performing routine maintenance on equipment.

• Operation, Monitoring and Control

  • Controlling operations of equipment and systems.

• Operations Analysis

  • Analyzing operational needs of business and adjusting accordingly.

REQUIREMENTS

• Must pass the required PB Food Safety certification requirement within 3 months of employment.
• Meet business goals set out by the company in key metrics.
• Must work a minimum of 40 hours a week, including weekends and holidays.

ESSENTIAL PHYSICAL FUNCTIONS

• Must be able to remain in a stationary position for prolonged periods of time.
• Must be able to lift or otherwise move 25-40 pounds occasionally.
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.

“Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

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