General Manager - Toppers Pizza

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Utilization of our in-house POS to record sales and other operations, control costs, and monitor the performance of the store. Our in-house POS comes with outstanding support from IT and other internal departments.

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including proper uniforms and appearance standards.
• Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs and costs, place orders with distributors, and schedule the delivery of fresh food and supplies.

• Ensure that proper security procedures are in place to protect Team Members, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or Team Member is injured.
• Manage shifts which include: daily decision making, scheduling, and planning while upholding standards, product quality, and cleanliness.
• Maintain fast, accurate service, positive guest experiences, and ensure products are consistent with company quality standards.
• Resolve all guest complaints through BLAST and honoring the guarantee.
• Develops, oversees, and assists in local store marketing efforts while maintaining brand standards.  
• Ensure building, equipment, furniture, and fixtures are in good repair, clean, and maintained on a regular basis. 
• Know your area and community and be actively engaged in what’s happening around you.

• Provide direction to Team Members regarding operational and procedural concerns.
• Develop Team Members by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
• Use the Crown Academy (LMS) and included resources to elevate the training and development of your team.
• Maintain an accurate and up-to-date plan of store staffing needs.
• Prepare schedules and ensure that the restaurant is staffed for all shifts.
• Interview Team Members, conduct orientation, explain Toppers Pizza’s Core Values, and oversee the training of new Team Members.

• Must be legally eligible to work in the United States
• Must be at least 18 years of age
• High School Diploma or equivalent GED is required
• Successfully pass a background check
• Must have a reliable source of transportation
• Must be ServSafe certified and will uphold all ServSafe guidelines

• Competitive base pay- $60,000-$65,000/year 
• Flexible Scheduling
• Bonus Plan
• Paid Vacation and Family Health Days
• Up to 90% Company Paid Medical Insurance
• 401(k) Plan with up to a 4% Company Match
• Payroll Advance on earned income up to $500 per pay period
• Meal Discounts (70% While Working!)
• Potential for Advancements (Supervisor in Training Program)
• Training & Development Opportunities
• Free Uniforms
• FUN Atmosphere
• 100% Company Paid Life Insurance
• 100% Company Paid for Short-term and Long-Term Disability Insurance
• Flexible Spending Accounts (Dependent Care & Health)
• Health Savings Account
• Voluntary Group Dental, Vision, and Life Insurance
• Voluntary Hospital Indemnity, Accident, and Critical Illness Insurance
• Voluntary Group Pet Insurance

• Live With Integrity-- say what you mean, and do what you say, especially when nobody's watching!
• Have Fun-- yes, it is work but enjoy it!
• Always project a positive image & energy-- smile, in-person and on the phone.
• Are noticeably friendly & give each customer individual attention.
• Want to be a part of building something special -- we are building a special company!
• Bring It...With Passion-- come to work ready to rock and make it happen.
• Kill it at the details --anticipate needs and react when noticing any dissatisfaction.
• Can tell it like it is with tact -- honesty with a positive spin.
• Are self-disciplined with a strong drive to succeed -- you need little direction before you take the reins with a can-do attitude.

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