General Manager - California Closets CCO

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

The General Manager (GM) is responsible and accountable for the activities of an assigned corporate-owned location. The GM works to ensure the successful achievement of the annual financial plan (AFP) and attainment of the business plan goals and objectives. In this role, the GM will also ensure full compliance with FirstService Brands (FSB) policies and procedures. Other responsibilities include making sure all employees are performing their job responsibilities and meeting or exceeding expectations in all areas of their job descriptions. 

Duties and Responsibilities:

• Provide a quality product and customer experience that meets California Closets Net Promoter Score (NPS) expectations.
• Respond positively and quickly to concerns that may impact a customer.
• Hire high-quality talent who can demonstrate appropriate skill and value alignment and, are self-motivated to ensure consistent customer satisfaction.
• Revenue (and corresponding royalty) growth and market penetration.
• Evaluate P&L line-item performance and ensure corrective action is taken to meet objectives and in alignment with benchmarks.
• Provide leadership through the use of the balanced scorecard, company meetings, and team building to drive performance.
• Identify business challenges and opportunities and incorporate strategies to improve efficiencies.
• Oversee and ensure safety standards meet OSHA compliance.
• Full compliance with all California Closets Company policies and procedures.
• Complete monthly trend and variance analysis according to AFP budget.
• Maintain general oversight and ensure the accuracy of records including PO Process, A/R, A/P, Inventory, etc.
• Develop capital expenditures and long-term obligations in accordance with policies and develop an annual marketing plan.
• Execute effective local marketing campaigns that adhere to corporate initiatives.
• Provide leadership, management, coaching, and regular Goal Setting and Review process (GS&R) of all direct reports.
• Develop and implement Annual Reward Plans (ARP’s) for all department heads with the approval of the Regional Vice President.
• Complete annual performance reviews and career counseling for employees following appropriate policies and procedures.
• Create and implement incentive plans for all employees with RVP approval.

• 5 or more years managing a manufacturing or warehouse facility.
• 5 or more years of proven sales leadership experience with a track record of meeting or exceeding sales targets.
• Bachelor’s degree in business, management, or a similar field.
• Strong communication, interpersonal, and presentation skills.
• Excellent time and project management abilities.
• Strong analytical skills and experience with financial projections and budget management.
• Strong leadership, mentoring, and management skills.
• Experience managing cross-functional areas and teams at various levels of the business.
• Experience operating an independent business or business unit.

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