General Manager - Keswick Theatre - Bowery Presents

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

The Bowery Presents is the leading New York City-based concert promoter, whose mission is to bring the best artists to the New York City metropolitan area and venues spanning from Maine to the Gulf Coast, while providing the best concert experience for both fans and artists. Since its inception, The Bowery Presents has focused on artist development, consistently striving to advance artists like My Morning Jacket, Mumford & Sons, Sam Smith, and LCD Soundsystem from performing in intimate clubs to performing in sold-out arenas. As a trusted industry tastemaker, The Bowery Presents produces dynamic entertainment experiences at dozens of venues nationally, presenting more than 2,500 shows per year.

Position Summary:

This position is responsible for overseeing venue events and shows. Responsibilities include hiring and scheduling staff, monitoring venue maintenance and security, and managing onsite operations at each event. The position will also oversee guest relations, customer experience, and assist the regional leadership with projects and duties as needed.

Essential Functions:

• Manage venue events and shows, ticketing, advance show needs (concerts and special events), show settlement; coordinate technical aspects including lighting, video and sound; parking and sponsorship.
• Analyze event calendar and determine appropriate staffing levels.  Create and maintain schedules based on part time employee availability and event schedule.  Approve hours worked and time off requests for part time staff.
• Oversee venue maintenance and security. Check for maintenance issues, project planning and coordinate with maintenance staff for resolution. Attend and direct security meetings during preshow and during the event, monitor staff levels, communicate with head of security on overall operations and troubleshoot security issues.
• Manage day to day office operations.  Oversee the ordering of supplies for both office and venue; monitor the maintenance of customer service email and holding of comp tickets for VIP guests.
• Oversee guest relations and ensure customers have the best experience possible.  Respond to escalated guest complaints and inquiries resolving in a timely manner.
• Make recommendations to regional leadership on allocation of departmental budget, monthly reforecasting and reconciling of monthly financial statements.
• Oversee all operations and make decisions in supervisor's absence.

Required Qualifications:

• A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or a related field
• 5 to 7 years of related work experience
• Knowledge of accounting principles
• Computer savvy and proficient in MS Word, Excel, and Outlook
• Previous production experience, including scheduling, managing staff, and payroll
• Strong leadership skills with the ability to provide vision and inspiration to peers and subordinates
• Ability to work a flexible schedule including nights, weekends and holidays as needed
• Strong customer service skills, ability to multi-task and prioritize work load
• Strong written, verbal and listening communication skills
• Ability to plan work activities and adapt to changing conditions
• Ability to effectively interact with all levels of management, promoters, suppliers, guests and visitors
• Knowledge of sound and lighting preferred
• Advanced degree desired

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.