General Manager - Harper Associates

Quick Service Restaurant General Manager

Are you a dynamic leader with a passion for hospitality? Do you thrive in fast-paced environments and excel at managing teams to deliver exceptional customer experiences? If so, we want you to join our team as the General Manager of our Seasonal Quick Service Restaurant!

About Us

We are a bustling quick-service restaurant known for our fresh, delicious ice cream menu and friendly service. Located in a vibrant area near Lake Michigan, we cater to locals and tourists during both our peak summer seasonal months and shoulder seasons. We close for a few months during the wintertime. Our focus is on quality, efficiency, and creating memorable experiences for our guests.

Position Overview

As the Store / General Manager, you will oversee all aspects of operations. You’ll lead a motivated team, ensure smooth daily operations, and deliver exceptional results in customer satisfaction, financial performance, and team development.

Key Responsibilities

• Leadership & Team Management: Recruit, train, schedule, and inspire a high-performing seasonal team.
• Operational Excellence: Ensure efficient daily operations, including inventory management, staffing, and adherence to health and safety standards.
• Customer Experience: Maintain high levels of customer satisfaction through prompt service, quality food, and a clean, welcoming environment.
• Financial Accountability: Monitor budgets, manage costs, and ensure profitability by analyzing sales reports and controlling expenses.
• Problem-Solving: Address challenges proactively and maintain composure during high-pressure situations.

Qualifications

• Proven experience in restaurant management (high-volume quick service or fast casual experience is a plus).
• Strong leadership, communication, and organizational skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of food safety and sanitation guidelines.
• A customer-focused mindset with a commitment to excellence.
• Passion for team development and mentorship.

Why Join Us?

• Competitive annual salary + bonus.
• Opportunity to lead a dynamic team in a thriving, fast-paced environment.
• Join a growing organization.
• Play a key role in shaping memorable customer experiences.

How to Apply

Click apply or email your résumé to kevin@harperjobs.com.