General Manager - 1A Auto Inc

About 1A Auto

1A Auto is a high growth global e-commerce company and we pride ourselves on employing the best talent. Each team member brings a unique skill set to the table and collectively have a track record of accomplishing the most challenging of goals. We are an online aftermarket auto parts retailer headquartered northwest of Boston. We are a leader in our market and are positioned for further growth. We offer a great “can-do” culture, a casual work environment, and the opportunity to apply your skills in a rewarding situation.

We are passionate about empowering people to do their own auto repairs. Our company’s mission is to make your car projects go smoothly and to become your trusted source for auto parts. We treat our customers like family. And our niche is to provide great value, exceptional customer service and education to make customers confident in their decision to do their own repairs.

Overview of General Manager

The General Manager (GM) provides leadership for the Fulfillment Center (FC) Operations team. As the GM, you will play a pivotal role in leading and managing all aspects of FC operations. The GM will be responsible for optimizing processes, ensuring efficient inventory management, and maintaining a seamless workflow to meet customer demands. The ideal candidate will possess strong leadership skills, a strategic mindset, and a commitment to driving operational excellence within the FC environment. This role requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth Fulfillment Center. Excellent communication skills with all levels of Management and teams is imperative with a focus on 1A Auto core values.

General Responsibilities

• Operations Leadership
  • Oversee Operations at the Fulfillment Center to attain maximum production efficiency, oversee shipping/receiving functions which meet/exceed customers’ expectations and established metrics.
  • Foster a culture of teamwork, accountability, and continuous improvement within the FC.
  • Define, monitor, and analyze key performance indicators (KPIs) such as order fulfillment rate, on-time shipments, inventory accuracy, and labor productivity.
  • Contribute to the development of long-term strategies for FC operations, considering business growth and scalability.
• Process Optimization
  • Evaluate current FC processes, identify areas for improvement, and implement best practices to enhance efficiency, productivity, safety and quality.
  • Streamline workflows, reduce bottlenecks, and enhance overall operational effectiveness.
  • Stay updated on emerging trends and advancements in FC Operations.
• Inventory Management
  • Oversee inventory control procedures, including cycle counting and maintaining accurate inventory levels.
  • Implement strategies to optimize inventory turnover, minimize stockouts, and reduce carrying costs.
• Order Fulfillment
  • Ensure the accurate and timely processing of customer orders, from picking and packing to shipping.
  • Collaborate with cross-functional teams to meet order fulfillment targets and maintain a high level of customer satisfaction.
• Health and Safety Compliance
  • Ensure compliance with safety regulations and company policies to maintain a safe working environment for all FC personnel.
  • Implement safety training and guidelines to prevent accidents and injuries.
• Employee Development
  • Provide mentorship, coaching, and training to team members to enhance their skills and professional growth.
  • Conduct performance evaluations and identify opportunities for skill development.
• Quality Control
  • Establish quality control standards to ensure products are handled, stored, and shipped in accordance with company guidelines.
  • Implement measures to minimize order errors, product defects, and damages during handling and transit.

Requirements and Qualifications

• Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field.
• Proven experience (10+ years) in warehouse management, preferably within an e-commerce or small parcel environment.
• Excellent problem-solving and decision-making abilities.
• Demonstrated success in optimizing operational processes and achieving performance targets.
• Proficiency in using warehouse management systems (WMS) and related software.
• Solid understanding of inventory management principles and supply chain operations.
• Strong ability to manage through operational changes in process, environment, and resources.
• Experience successfully managing complex projects from beginning to end.
• Excellent oral and written communications skills.
• Proven track record of leadership with customer focus.
• Hands-on experience using Outlook, Word, Excel, and PowerPoint.
• SQL Experience a plus.
• Advanced knowledge of all areas of Fulfillment Center operations.
• Have ability to manage performance metrics to meet goals.

Please note: This job description is not all inclusive but rather is intended to capture most of the job functions.

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