SUMMARY

General Managers, as leaders, are responsible for the complete day-to-day operation of the store. They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. A General Manager inspires, influences, and motivates the management team and store associates by focusing on the growth and development of his/her team. As a General Manager in Training, you will learn from the General Manager.

The General Manager in Training is expected to set the example for the rest of the Store Team by demonstrating the core values and mission / vision of the organization.

Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):

Customer Service

Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardwares ongoing Business to Business strategy.

Financial Management

Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your District Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with District Manager.

Compliance

Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner.

Inventory Control

Maintain accurate inventory through on-hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines.

Loss Prevention -

Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware.

Merchandising

Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked.

Associate Development

Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates.

Communication

Must have strong and effective oral and written communication skills. Hold one store meeting per quarter to discuss company initiatives. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization.

Store Appearance

Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines.

Attendance

A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends.

SUPERVISORY RESPONSIBILITIES

Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

RELATIONSHIPS

Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel.

TECHNOLOGY

Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience.