General Manager / Quick Service Dessert Bakery - Crumbl Cookies
Hamilton, OH 45011
About the Job
General Manager - Crumbl Cookies
Are you a highly skilled head chef or motivated individual looking for an opportunity in culinary management or experience in the food and beverage industry? Do you have a passion for creating delicious treats and providing exceptional customer service? If your answer is yes, then we have the perfect job for you!
Crumbl Cookies, the nation's fastest-growing cookie company, is seeking a talented General Manager to join our team. We operate Mon-Sat, closed every Sunday. At Crumbl, we believe that desserts should be an unforgettable experience. With our rotating flavors, open-concept kitchens, and famous pink box, we have revolutionized the way people enjoy treats. Join us today and be a part of our delicious journey!
Overview
Crumbl Cookies is a renowned cookie and dessert company known for its innovative flavors and unique customer experience. As a General Manager, you will be responsible for overseeing 1 of 6 quick service bakery outlets in all aspects of stocking, staffing, planning, operations, production, financial performance and customer service. Your role will involve managing a team of 25-40 dedicated dessert enthusiasts, ensuring exceptional customer service, Crumbl brand standards, and maintaining the highest standards of quality and cleanliness.
Ideal candidates will be able to demonstrate skills or prior 1-3 years of experience as an executive or head chief; general manager of a quick service restaurant; or retail bakery or other made from scratch production settings.
Why Should You Apply?
- Have every Sunday off
- Enjoy a delicious cookie every day as part of your job perks
- Find satisfaction using your hands to make products
- Achievable performance based bonuses
- Decision making space and leadership autonomy
- Enjoy a fast-paced and dynamic kitchen
- Build and train your own team
- Key leadership role in our 6 outlet franchise portfolio
- Dynamic schedule of morning, mids, and nights
- New menu every week to expand culinary skills
- Continuous professional development in valuable skills e.g. team management, customer service, franchising, business management, and food preparation.
- Receive competitive pay and a comprehensive benefits package, including paid time off, health insurance, dental insurance, vision insurance, life insurance, and more
- Take advantage of paid training and mileage reimbursement
- Be part of a rapidly growing company, national brand, with opportunities for career advancement.
- Work with proactive and engaged franchise operators and owners to assure problem resolutions and outlet performance.
Responsibilities
- Manage day-to-day stocking, staffing, operations and sales which meet franchise standards and production quotas.
- Ensure smooth running quick service front of house with beyond exceptional customer experiences while serving professional quality desserts and that meets measured customer satisfaction metrics.
- Hire, recruit, develop, train, terminate and supervise your crew according to local laws and company practices.
- Maintain serve safe (Ohio's manager level 2) certification and high standards of cleanliness and food safety
- Manage inventory, COGS, and order/pick-up supplies as needed from store, 3rd party and Crumbl warehouse.
- Create weekly employee schedules, meet labor costs, and manage payroll
- Implement good company practices to develop store cultures and discipline.
- Execute marketing strategies to drive sales and increase brand awareness, grow business sales.
Crumbl bakeries operate from 8am to 10pm Monday - Thursday and 8am to 12am Friday & Saturday (Closed Sunday).
General Managers work varying shifts throughout the week to develop the team and improve operations.
Most General Managers work about 50 hours a week in store, with some hours at home, but depending on demand, holidays, and seasonality.
Qualifications (+1 year experience in the following required)
- Independent manager role, preferably in the food and beverage industry
- Recurring hiring, interviewing and selecting strong crew
- Culinary training or equivalent experience in a scratch made production setting
- Scheduling +30 crew weekly and labor cost management
- Weekly menu planning, inventory and ordering
- Excellent leadership and communication skills
- Open availability - 45-60hrs per week seasonally (busy summers, slow winters, all Sundays off)
- Understanding of good HR practices, breaks, termination and unemployment law
- Serve Safe Certified / Ohio Manager Level II
- Strong organizational and problem-solving abilities
- Basic computer; spread sheets; email; and phone app skills
- Ability to work in a fast-paced environment and handle multiple tasks
- High school degree or equivalent
- Trust worthy and reliability
- Able to lift 50lbs repeatedly through out shift
- Familiarity with apps such as WhenIwork; Workstream; Gmail; Sysco; Slack or equivalent a plus.
Compensation - DOE
- Base salary
- Performance Based Bonus
- Target Metrics Bonus
- Technology & Device Reimbursement
- Paid certifications & trainings available
- Bring your device reimbursement
- Accrued paid vacation time
- Medical, Vision, Dental
- Every Sunday off and 2nd day off Tuesday, Wednesday, or Thursday.
- Closed early on eve and day of Christmas, Thanksgiving, and early on 4th of July.
Location: Hamilton 3385 Princeton Rd suite 130, Hamilton, OH 45011, USA
If you are a dynamic and enthusiastic individual with a passion for baking, team building, and customer satisfaction, we want to hear from you! Apply now to join the Crumbl team and be a part of our exciting journey.
What makes Crumbl so special?
We’re the nation’s fastest-growing cookie company for a reason. Our rotating flavors, open-concept kitchens, and famous pink box make cookie-eating an experience you won’t forget. Each week has new amazing flavors in store to try for yourself. Join us today!