General Manager- HVAC & Plumbing at NorCal Plumbing & HVAC

Hiring a General Manager to Lead Residential Plumbing & HVAC Operations!

This position is for the Eastbay Area, and we are willing to pay for relocation! $120 - $150K Base, with opportunities for incredible quarterly bonuses. We want (and expect you) to earn over $200K Annually after bonuses!

This position requires the ability to manage and grow a high-volume, residential HVAC and Plumbing service provider in both revenue and profitability. Knowledge of the sales process and the ability to drive and grow sales is a major component of this position. Maintaining and developing customer relations, excellent hiring skills, ongoing training for the department along with positive motivational skills are essential. A great working relationship with colleagues, other managers, owners and associates with an upbeat team spirit is expected!

Your day to day will include:

• Promote a team culture that believes in delivering excellent customer service
• Champion key business metrics and reporting, managing business units based on their metrics-based goals
• Communicate and implement our vision, mission and overall direction. 
• Ensure that the direction is communicated in a way that allows every employee to believe that they are part of something bigger than themselves and that their role is strategically important to the company
• Lead managers of other divisions
• Drive sales by following the company's process and training
• Help implement the strategic plan for the company and work with all levels of the organization to execute
• Have awareness of the competitive landscape, opportunities for expansion, customers, markets, industry developments and standards
• Evaluate success or failure using a set of strategic performance indicators
• Manage and develop staff, including hiring, terminating and disciplining of employees. setting schedules, work priorities, conducting staff meetings, coaching employees, evaluating performance and directing work assignments to ensure effective use of resources and customer satisfaction
• Evaluate workload in a way that best utilizes manpower and maximizes profits
• Ensure all processes and procedures are followed
• Observe all safety and company rules and regulations in the performance of duties
• Delivery of goals and metrics for assigned team; ensure goals are met monthly
• Oversee facility and equipment maintenance; ensure that assets are protected and controlled
• Maintain an organized and clean work environment
• Generate reports and measures of departmental operations
• Monitor inventory, tools and vehicles
• Help to resolve customer issues and complaints to ensure customer satisfaction
• Ensure proper materials and equipment are ordered and dispersed
• Instruct technicians on proper use of materials and quality workmanship
• Maintain ongoing training of technicians
• Ensure employees have and maintain proper tools
• Evaluate staff to determine training requirements.

Requirements

• Minimum of 5 years experience in an HVAC/Plumbing business management role
• Nexstar and ServiceTitan familiarity
• Excellent management and supervisory skills
• Understanding of the principles of quality management with respect to effective communication
• Experience with management and conflict resolution
• Level personality with a drive for success
• Strong organizational skills, manage multiple tasks, prioritize and meet deadlines
• Ability to adapt to a very fast-paced environment and deadlines
• Strong attention to detail
• Excellent interpersonal and communication skills, both written and oral
• Deliver a high level of customer service on a consistent basis
• Ability to motivate a team

Successful candidates must be able to pass a drug test, background screening and possess a clean driving record.

Benefits

• Uncapped Bonus Opportunities!
• Health, Dental, and Vision Insurance
• Paid holidays, sick days and vacation
• 401K Plan
• Company Stock Options
• Company provided vehicle, tools, and gas card