General Manager - Hotel - Nashville Hospitality Concepts

Location: Nashville, TN 37213

We are seeking a dynamic leader to join our organization as a General Manager. Strategically located across the street from Nissan Stadium and Downtown Nashville, our properties are well-positioned for an engaged, hard-working, professional who can make a positive contribution.

QUALIFICATIONS:

• A minimum of 3 years’ previous hotel operations management experience in a mid‐service environment to include successful oversight of a large staff and focus on exceptional guest service.
• Bachelor’s degree and/or appropriate combination of education and work experience to support on‐the‐job effectiveness.
• Previous experience in executing against operating budgets with an established history of meeting or exceeding established financial objectives.
• Strong systems knowledge and technology skills with high proficiency in all Microsoft Office programs.
• Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
• Exceptional service orientation with keen ability to focus and deliver on guest needs
• Reliable and responsible character with exceptional follow up and attention to detail
• Proactive approach with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to multi‐task and effectively manage numerous priorities within a fast‐paced environment.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• The ability to work a flexible schedule, including nights, weekends and holidays

RESPONSIBILITIES:

• Schedule flexibility and ability to work extended and/or irregular hours to include nights weekends and holidays
• Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required
• Monitor and evaluate each department’s daily activities to ensure the successful operation of hotel facilities services and amenities
• Establish and review departmental standards guidelines and objectives; Update and revise as necessary
• Oversee hotel administrative processes such as staffing training and budgeting/finance to ensure proper planning and organization
• Support the hotel’s sales and business strategies to maximize revenues and profitability.
• Partner with HR to create a positive work environment; Serve as a support resource for front line staff in all departments.
• Conduct daily walk‐throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact to include pre‐arrival check‐in/check‐out restaurant/bar transportation housekeeping laundry banquets conference services and maintenance.

Job Type: Full-time

Pay: $85,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone

Nashville Hospitality Concepts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nashville Hospitality Concepts is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

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