General Manager - SSA Group

Honolulu Zoo, Honolulu, Hawaii, United States of America

Job Description

SSA Group at Honolulu Zoo is looking for a talented General Manager to join our team!

Please note that we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time via our website at thessagroup.com, and we will review applications as they are received.

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward.

Position Title: General Manager

Reports to: Area General Manager and Regional Vice President

Responsibilities:

• Coach, supervise, direct all department managers to meet operational needs daily.
• Schedule management personnel as necessary.
• Assist management in developing training standards for alcohol service, customer service, safety, and harassment.
• Host meetings for the management team and conduct training sessions as needed.
• Work with Executive Chef and Retail Operations Manager to track and budget inventory.
• Act as the main liaison between the Client and SSA.
• Maintain a close relationship with the client’s staff to ensure a positive working relationship.
• Responsible for collaboration with marketing to enhance guest experience and operational output.
• Attend Client meetings and report to the Regional Manager(s).
• Manage in accordance with all applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Accountable for financial management through budgeting, forecasting, and management of sales.
• Ensure all fiscal deadlines are met.
• Manage invoices processed through accounts in a timely manner.
• Provide reports to the Regional Manager for cash reconciliation and payroll percentages.
• Forecast weekly sales and maintain monthly sales analysis.
• Manage payroll within established guidelines.
• Set precedent to achieve sales and controllable budget.
• Minimize controllable costs and strategize on revenue avenues.
• Perform steps of SSA EXTRA Guest Service to ensure a memorable experience.
• Responsible for daily functions of all applicable departments.
• Maintain knowledge of contract between SSA and Client.
• Support progressive discipline documentation.
• Keep operating manuals up to date.
• Review and approve plans for major special events.
• Manage design and implementation of all menus and pricing.
• Assume an active role in long-range planning.
• Manage all capital projects to client and SSA expectations.
• Ensure employee integration and exit are managed appropriately.
• Promote an inclusive & supportive approach.
• Assure editorial role on all unit publications.
• Ensure unit strives to be an example for Sustainability/Conservation efforts.
• Support community efforts through hiring and engagement activities.
• Perform other tasks as deemed necessary.

Job Requirements:

• Strong interpersonal and communication skills.
• Proven leadership skills with an understanding of team building.
• Exceptional problem-solving and decision-making skills.
• Demonstrates financial management and planning skills.
• Ability to remain flexible in a fast-paced environment.
• Basic computer knowledge for office functions.
• Physical ability to stand for extended periods and handle boxes (35lbs).
• Ability to work varied hours/days, including nights, weekends, and holidays.

Previous Experience:

• Five years operations management. Two years management experience in cultural, iconic, amusement, or museum attraction a plus.
• ServSafe Certified a plus.
• All education backgrounds accepted; must be 18 or older.

This is not an exhaustive list of responsibilities, skills, duties, or requirements. The Company reserves the right to revise the job description as necessary.

Compensation and Benefits:

• Salary based on relevant job experience and certification/education.
• Flexible Time off.
• Medical | Dental | Vision.
• Supplemental Insurance.
• Company Paid Short- & Long-Term Disability.
• Training and Career Development.
• Tuition Discount through Partnership College.
• Meal Plan & Employee Discounts.
• $75 monthly cell phone stipend.

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.