General Manager - Higher Education - Pritchard Industries

Pritchard Industries is a leading national facilities service company committed to delivering exceptional service to our clients. With a focus on excellence and innovation, we provide a wide range of facility management solutions tailored to meet the unique needs of each client.

We are seeking a General Manager, based in Philadelphia. This position is an integral member of the Mid-Atlantic Regions management team who will be directly responsible for leading commercial cleaning operations, ensuring that service commitments are fully met, and that the business exceeds budget and growth expectations. With customers located throughout Philadelphia, this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and meeting all operational and sales expectations. This position is also responsible for managing corporate expenses related to customer deliveries; and is expected to add corporate revenues through the sales of other services to current customers, while assisting the sales team in developing an additional customer base.

• This role will be a field position.
• Must have relevant work experience in commercial cleaning operations and overseeing higher education sites/universities.

Responsibilities:

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectations.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight into regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff; monitor service delivery performance and identify any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation and continual development of staff.
• Interaction with senior level managers and/or ownership of both current and potential clients to promote business.
• Other duties as needed.

Qualifications:

• Minimum high school diploma or GED equivalent; bachelor’s degree preferred.
• Minimum five (5) years progression in a janitorial or similar industry required.
• Operations management and/or building/facilities management experience
• Working knowledge of the cleaning service industry is preferred.
• Must be technology savvy, proficient in various operational applications.
• Strong verbal and written communication skills; ability to communicate effectively with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience and budgeting skills

Benefits:

• Salary: $70,000 to $90,000/year (dependent on relevant experience)
• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K
• Bonus and Commission potential
• Car allowance
• Phone and laptop provided.
• Opportunity for growth

EEO Notice:

Pritchard Industries is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, ethnicity, gender; gender identity, sexual orientation, pregnancy, childbirth or related medical condition, age, disability, or handicap, servicemember status, relationship or association with a protected veteran, and any other category protected by Federal, state, or local law.