General Manager - United Ag & Turf - Northeast

Job Title: General Manager

Department: Admin

Reports To: Regional Director

Direct Reports: Parts, Sales & Service Departments

Job Summary: Responsible for the achievement of the location business plan objectives and fulfilling the expectations of all stakeholders (owners, customers, and employees). Provides leadership in evaluating, allocating, and managing human, physical and financial resources for the location. Optimizes the profitable growth of the business, the personal growth of employees, and the satisfaction of customers.

KEY FOUNDATIONAL ROLE REQUIREMENTS

• Technical Qualifications: Solid analytical, business planning, problem solving, and communication skills

Education/Certifications: Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts and service operations.

Experience: 5+ years experience in a retail environment. 1+ additional years experience as a parts or service manager or in a sales role preferred. Familiar with John Deere and competitive products. Experience dealing with elevated customer issues. Ability to lead and motivate others. Bachelors degree in Agriculture, Business or equivalent experience preferred.

Fitness for Duty: Physical Effort: General Managers must be able to operate a motor vehicle day or night. They must also be able to demonstrate equipment safety practices. Store Managers must finally be able to move over and under equipment when necessary. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception

Working Conditions: General Managers will work both indoors and outdoors as necessary. They will frequently be around hazards from electrical, mechanical, and power equipment. There is occasionally extreme weather conditions as well.

KEY ROLE RESPONSIBILITIES

• Executes the business plan and achieves financial performance, including sales, budgets and cost control, according to established goals for a location(s)
• Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues
• Ensures that appropriate communication takes place within and across all departments at the store location(s) which may include leading regular department management staff meetings and all employee meetings
• Communicates the dealership values, principles, vision and mission within their location
• Communicates with other store managers to implement best practices and consistent processes for all departments within the organization
• Supports corporate managers in implementing changes in any department within the location
• Ensures the successful planning and execution of marketing activities and events
• Oversees maintenance, security and a professional appearance of the facility and property for the location
• May represent the company for the sale of machinery to key customers as needed
• Responsible for hiring, development and coaching, evaluation, and effectiveness of the management team and other employees within their store
• Manages on-going relationships with key John Deere personnel

UNITED CORE COMPETENCIES

• Safety … actively participate in creating and maintaining a safe working environment for our customers, our business, and ourselves.
• Continuous Improvement … uphold an attitude of continuous improvement, actively seeking out opportunities to learn and grow.
• Delivering Results … represent our company purpose of making a positive impact with colleagues, customers, and communities.
• Conflict Management … resolve internal and customer conflicts following our company values of integrity and respect, to ensure a positive outcome for all parties.
• Customer Service … exemplify our company vision of delivering extraordinary customer experiences across all departments and teams.
• Emotional Intelligence … demonstrate high emotional intelligence using compassion and empathy to support our customers, our business, and one another.
• Communication … practice open and respectful communication to all levels of the company, to every customer, and to our communities.
• Managing Change … support and actively participate in making change a positive part of our “Business As Usual.”
• Teamwork … engage proactively and positively with their teammates at every level to assure positive outcomes for our customers and for our business.

This job description outlines our expectations of this role. The attitudes, actions and activities performed by all personnel are the foundation of our Business. WE ARE UNITED!