General Manager Full Time-GMA-203100 at Extended Stay America

POSITION PURPOSE AND SUMMARY

Oversees, directs and manages property operations of a single property to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and Safewatch). Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

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MAJOR / KEY JOB DUTIES

1. Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the Leaks).
2. Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
3. Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
4. Manage labor standards and property level expenses to achieve maximum flow-through to the bottom line profit.
5. Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
6. Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
7. Works with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
8. Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase the company's visibility within the local market.
9. Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates.
10. Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives.
11. Recruits qualified applicants. Trains employees in accordance with company standards.
12. Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
13. Inspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
14. Work to build solid client relationships in the District and with Managers and staff at each assigned hotel.
15. Upholds and Enforces ESH standards and policy compliance at the hotel level.

OTHER DUTIES

1. Adheres to federal, state and local laws employment related laws and regulations.
2. Performs duties in all aspects of hotel operations whenever needed.
3. Directly manages an Assistant General Manager who supervises a total of 8 to 10 employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit.
4. Actively reviews and monitors the