General Manager - The Contractor Consultants

Freehold, NJ

About the Job

Lead the Way as General Manager at American Leak Detection!

Job Title: General Manager

Company Name: American Leak Detection

Pay Range: $85,000 - $100,000+ per year (commensurate with experience; additional earning potential with growth)

Industry: Leak detection, Plumbing, Pools - Residential, Commercial, Industrial,

Location: Freehold, NJ

Job Overview

American Leak Detection, a leader in innovative leak detection and plumbing solutions, is seeking a dedicated and experienced General Manager to drive success. As General Manager, you will oversee the daily operations, sales, customer relations, and team performance across multiple teams. Your leadership will ensure operational efficiency, customer satisfaction, and business growth. This role combines management, problem-solving, software expertise, and hands-on industry knowledge to drive results.

Who We Are

Founded on precision and reliability, American Leak Detection has been an industry trailblazer in leak detection services. From detecting leaks in residential pools to ensuring the integrity of industrial piping systems, we've built a reputation for excellence. With a focus on innovative technology and customer satisfaction, we empower our team members to grow, learn, and thrive in a supportive and dynamic environment.

Responsibilities

As General Manager, you will:

Operational Leadership:
- Oversee day-to-day operations, including inspections, repairs, and service delivery.
- Manage team logistics, service routes, and fleet operations to ensure efficiency.
- Monitor and improve operational workflows, ensuring smooth coordination across departments.
Sales & Customer Experience:
- Collaborate with the Sales, CSR, and Marketing teams to ensure seamless onboarding, scheduling, and client communication.
- Implement processes to enhance customer interactions, utilizing software for communication and scheduling.
- Address escalated customer issues, offering solutions to restore confidence and satisfaction.
Technology & Process Improvement:
- Utilize ServiceTitan or similar software to oversee operations, implement updates, and improve efficiency.
- Develop and standardize communication processes to enhance the customer experience.
- Track key performance metrics to identify areas for operational improvement.
Team Management & Training:
- Lead and motivate office and field teams to maintain productivity, accountability, and morale.
- Provide training and mentorship to enhance technical and customer service skills.
- Oversee hiring, onboarding, and ongoing development of employees.
Business Development & Strategy:
- Collaborate with company owners to implement strategies for growth and expansion.
- Build relationships with residential, commercial, and industrial clients to drive revenue.
- Represent the company at industry events and within the local community.

Qualifications

Required Skills:
- Proven experience in a management role, ideally in plumbing, pool services, construction, or a similar industry.
- Strong leadership and interpersonal skills with the ability to motivate teams and resolve conflicts.
- Proficiency with ServiceTitan or similar operations and scheduling software.
- Excellent communication and problem-solving abilities, especially with escalated customers.
- High comfort level with technology, computers, and reporting tools.
- Strong understanding of operational logistics, including team routing, fleet management, and workflow optimization.
Preferred Experience:
- Plumbing or swimming pool systems experience; licensed plumbers are highly encouraged to apply.
- Experience managing construction or service teams in a fast-paced, field-based environment.
- Proven ability to develop and implement processes that drive business performance.

Benefits

At American Leak Detection, we invest in our team with:

Bi-Weekly Pay Cycle
- Potential for bonuses and sales promo's
Paid Time Off (holidays, vacation, sick days).
Health Insurance Options: Medical, Dental, and Vision
401(k) Plan
Paid Training Program
Team Environment: Work with a supportive team that values your ideas.
Work-Life Balance
Company Events: BBQs, holiday parties, annual fishing trips
Professional Growth: Paid training in specialized services, including leak detection and basic plumbing knowledge
- Gain specialized skills in a high-demand field.
- Work independently while contributing to a team-driven culture.
- Build relationships with clients while earning commissions through your expertise and service quality.

Schedule

Full-Time
Monday to Friday, with occasional availability for urgent needs.

Work Location

Work based in Freehold, NJ, with potential travel to oversee operations across service areas.

Why This Role is for You

If you're a results-driven leader with a passion for operations, team management, and customer satisfaction, this is your opportunity to lead a division, contribute directly to business growth, and work closely with ownership in a thriving industry. Your expertise will play a key role in driving operational success and expanding our market presence.

Join Our Team!

If you're looking for a leadership role in a company that values excellence and offers a supportive and engaging work environment, apply today and be part of the team at American Leak Detection. Help us continue to innovate and deliver outstanding solutions in leak detection and plumbing.

We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Source : The Contractor Consultants