General Manager - Tropical Smoothie Cafe
Franklin, TN 37067
About the Job
If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie
Café is the place for you! We’re looking for megastars who embrace our belief and
live the lifestyle that when you eat better, you feel better. The ideal candidate will
have a fun and outgoing personality who will welcome new and existing customers
to the brand. We have over 1000 franchise locations and are still growing. Be a part
of something great and join our team today! Under the CMA management that has 8+ years running a TSC, we have an amazing team to become a part of!
As the brand ambassador, the Café Manager is responsible for driving profitability
through the P&L, while developing a crew that serves customers with unparalleled
hospitality. The ideal candidate must align with the culture and values of the brand
while delivering results in a fast-paced environment.
SUMMARY OF RESPONSIBILITIES
- The General Manager is responsible for leading the FOH and BOH operations of the Cafe.
- The GM will spend significant time performing managerial duties, as well as some back of house prepping functions. Importantly, showing all crew members exactly what to do as well as participating in each activity with them.
- Key responsibilities include managing, training and disciplining restaurant team members as well as the management team.
- The GM is responsible for ensuring excellent guest experience, the safety of our guests, team members and property, and product quality.
- The position will lead and develop the manager to drive catering and increased sales.
- The GM must hit operational and sales goals for the Cafe, as well as operate within brand standards.
ESSENTIAL FUNCTIONS
- Wears an “owner’s hat” in operating the store
- Knowledgeable and proficient in each position within the cafe.
- Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
- Manages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
- Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.
- Manages the brand experience, including hospitality, quality control, and speed of service.
- Monitors sales growth and cost control of the store against the budgeted expectation and
- historical performance to maximize profitability.
- Leads marketing and promotional campaigns. Executes marketing and sales programs
- following guidelines.
- Manages the inventory and par levels.
- Ensures equipment is operable to execute brand standards.
HELP FROM YOUR MANAGEMENT TEAM
- We currently have an assistant GM for the store that works 40+ hours a week and knows how to order product and produce.
- CMA management is consistently supporting their managers by checking in on their needs, wants and making sure they are happy in their job.
- The cafe is currently being overseen by the District Manager/Owner that helps with hiring and scheduling accordingly.
What began as a single location on a beach in Destin, Florida, has grown to be a lifestyle brand for people looking for better-for-you alternatives to fast food. Every day, we serve up great-tasting, nutritious food and smoothies at more than 950 locations in the U.S., with more in development. Here are some highlights of our history and incredible growth.