General Manager, Flagship (%3E%24120M) - Navy Exchange - Corporate

Lead the Charge as Our Next Flagship Retail Leader!

Are you a seasoned retail leader with military experience ready to manage a $120M+ flagship location? The Navy Exchange Service Command (NEXCOM) wants YOU to drive success in a pivotal role supporting our mission to serve those who serve!

What Makes NEXCOM Different?
From flexible schedules to relocation support and priority placement for military families, we provide a world-class career experience. But that’s just the beginning…

Our Best-in-Class Benefits Include:
Federal Healthcare
Dental, Vision, 401(k) & Pension Plan
Immediate PTO accrual
Tuition reimbursement to boost your career
Continuity Programs for Military Spouses
Pet Insurance for your furry family members
Paid relocation for eligible roles—just ask!
Tax-free shopping at Navy Exchanges, worldwide
…and so much more!

No military affiliation? No problem! We welcome all driven retail professionals with a strong leadership background.

At NEXCOM, it's Mission:YOU—we’re committed to your success, both professionally and personally. Whether you're advancing your career or starting fresh, we’re with you every step of the way.

Ready for the adventure? Visit NEXCOMjobs.org to explore this opportunity!

Join NEXCOM: Come for the benefits, stay for the mission. Watch our video to discover the journey ahead!

Job Summary:

Grade: NF05, Salary Code 5D.

Manages plans directs and coordinates all activities at a Flagship main Exchange branches and locations.

Duties and Responsibilities:

1. Directs and coordinates all phases of Exchange activities and associates efforts toward maximum responsiveness to the Navy Exchange Program mission and requirements.
2. Makes periodic and frequent inspections of all activities and outlets identifying areas of deficiency. Directs the correction of deficiencies and follows up to assure that prompt and proper corrective action has been taken.
3. Ensures maximum and full utilization of all facilities equipment cash and associates.
4. Assures compliance by all associates with requirements prescribed in departmental Command and NEXCOM directives and operating instructions for a high standard of operational performance and customer service.
5. Responsible for achieving sales and profit objectives of the NEXCOM business strategy basic policies and programs. Reviews and analyzes operational reports to ensure that goals set for each operational department are achieved initiates corrective action when goals are not met.
6. Supervises operation through subordinate supervisory staff. Approves leave and vacation enforces work rules establishes internal operating policies and procedures and initiates programs or projects to serve mission needs. Ensures that a continuing program of training in all areas is carried out. Interviews and selects associates completes performance appraisals. Reviews proposed disciplinary actions and resolves grievances and complaints.
7. Ensures through subordinate staff receipt price marking storage custody and proper administration and documentation under the various control procedures applicable to the receipt of merchandise.
8. Ensures that a maintenance and repair program is in effect for all equipment and facilities to keep all Exchange facilities in excellent condition.
9. Ensures through subordinate supervisors the development of an Exchange Facility Master Plan showing five-year projection of projects to achieve facility objectives and encompass the preliminary development of capital expenditure projects. Prepares projects for final approval supervises the execution of projects and when required evaluates the results.
10. Ensures through subordinate managers the implementation administration and coordination of all phases of the Exchange Security Safety and Fire Protection Prevention Programs.
11. Responsible through subordinate managers for the custody protection and accountability of Exchange property and funds.
12. Participates and encourages participation in local community activities to reflect the best interests of the Navy Exchange Program.
13. Ensures that an effective sales promotion program provided by NEXCOM is implemented to generate increased sales and traffic.
14. Reports directly to the District Vice President with dotted line reporting to the Commanding Officer who provides broad general direction. Recommendations comments and resolutions are reviewed for adherence to established policies and for assurance that objectives are met. Work performance is reviewed and evaluated on the basis of overall results in meeting planned objectives and the improvement in operating results of the Exchange.

TRAINING REQUIREMENT: Associate must receive hazardous material HazMat training within 90 days of hire per Department of Transportation regulations. Performs other related duties as assigned. Requires Secret S Security Clearance. The incumbent of this position must file a Financial Disclosure Report OGE Form 450 on an annual basis required.

This position requires a total of 10 years of experience as indicated below in any combination of general or education AND specialized experience.

GENERAL EXPERIENCE: Three years of administrative, operational, merchandising and management skills/experience or other responsible work which enabled the applicant to gain knowledge of management practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

AND SPECIALIZED EXPERIENCE: Seven years of progressively responsible store operational management experience which demonstrated an understanding of the needs, problems and solutions in administering management programs relating to most of the following: merchandising, accounting, personnel, facility maintenance, distribution and general administration; and experience in planning, directing and/or coordinating merchandising activities; and supervisory experience in human resources; or required work which demonstrated the knowledge and ability to provide support in managing a retail/resale organization.

NOTE: Specialized experience must include five years of progressively responsible experience as a Store Manager, Regional Retail Manager, District Operations or Services Manager, and/or General Manager providing oversight of a multiunit retailing and/or servicing organization.

Preferred candidates will have prior experience in government and/or military settings, along with relevant knowledge of processes and operations within those fields.