General Manager - Events by RHC - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The General Manager directs, implements, and maintains a service and management philosophy, which serves as a guide to respective staff and takes the necessary steps to achieve stated objectives in sales, cost environment, employee retention, cleanliness, and sanitation. The GM is responsible for managing the daily operations of the venue, including the selection, development, and performance management of employees. The GM is responsible for operating a cost-effective operation that exceeds guest expectations through the service of high-quality food and beverages in a clean and comfortable atmosphere and overall responsibility for all aspects of the event venue; as related to sales, profit and the development of people.

 

This role will pay a salary of $130,000 to $150,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

 

This position will remain open until Dec 31, 2024.

About the Venue:

Events by RHC is a premium on and off premise events business located in Manhattan. It operates throughout the city as well as being the exclusive provider for Peak Events, and event space on the 101st floor of 30 Hudson Yards, in a State-of-the-Art building with panoramic views and situated above Edge, the highest outdoor observation deck in the city. A luxurious destination with breath-taking views of lower New York City.

Responsibilities:

• Full operational responsibility for Events by RHC and Peak events operations.
• Lead sales, marketing, service, culinary and logistics departments successfully.
• Accountable for the achievement of financial targets for top line revenue and OCF in line with department budgets.
• Perform all financial forecasting and modeling on a weekly and monthly basis.
• Foster and always maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction.
• Take the lead in all Marketing and PR campaigns to drive visibility, exposure and produce sales.
• Anticipate clients needs, respond promptly, and acknowledge all guests.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Maintain a healthy, happy, and productive work environment to foster loyalty and dedication.
• Keep VP of Operations promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action.
• Proficient in Payroll Management 
• Adept at revenue forecasting and data analysis
• Work with management team to increase guest counts and develop a loyal guest base.
• Complete job responsibilities and performance objectives in a timely and effective manner. 
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• Maintain low staff turnover rate and high morale.
• Participate in the recruiting and hiring of high-quality employees, including managers.
• Participate in the supervision, development and, when necessary, and termination of employees.
• Operate ethically to protect the image of the company.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high-quality of food preparation and service.
• Ensure that proper security procedures are in place to protect employees, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents; complete accident reports promptly in the event that a guest or employee is injured.
• Conduct daily walk-through of the restaurant to determine areas that would need attention or repair.
• Be physically present on the floor during service to ensure service standards.
• Guide, direct, and train service staff; observe the flow of guests and provide assistance.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas; respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Communicate with the kitchen regarding pace of service, special needs, and general guest satisfaction.
• Provide direction to employees regarding operational and procedural issues.
• Enforce disciplinary actions as needed.
• Ensure that company policies and procedures, safety and other laws, regulations, and requirements are implemented and followed. 
• Ability to manage expectations, processes, and multiple projects simultaneously.
• Oversee all aspects of the financial performance of the restaurant.
• Must be able to maintain a schedule availability flexible to the business demands.  
• Be responsible for directing all marketing, PR and sales strategy.

Qualifications:

• Minimum of ten (10) years hospitality management experience in a high-volume setting.
• Previous experience in event venue management with a proven record of providing the highest level of guest and employee satisfaction
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
• Strong analytical capabilities including budgetary and financial acumen
• Exhibits excellent verbal and written communication skills
• Possess strong interpersonal and collaboration skills to manage this diverse team; must support and advance a culture of committed action, excellence, and respect
• Self-disciplined, shows initiative, possess leadership ability and is outgoing
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
• Demonstrate strong problem-solving skills through the ability to diagnose and develop solutions
• Ability to work flexible hours; perform job functions with attention to detail, speed, and accuracy; prioritize and organize; follow directions thoroughly; understand guest’s service needs; work cohesively as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent company data; direct performance of staff and follow up with corrections when needed
• Proficient in following opening and closing procedures
• Proficient in producing accurate monthly inventories
• Must be passionate, entrepreneurial, and dedicated to success

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.