General Manager - M2 Lending Solutions

About the General Manager position

M2 Lending Solutions is seeking a General Manager with mortgage sales experience to join our team! You will oversee all sales and operations production with a 14- to 20-person staff utilizing strategic insights and a hands-on approach. The right candidate has a proven history of creating repeat and referral business by delivering outstanding customer experiences. You will partner with the President and leadership team to provide exceptional customer service to our clients and real estate partners and sellable loans to our investors. Your work will contribute to the financial health and well-being of the company, the growth and development of staff, and the ability to help customers with their home loan needs.

This is a salary plus bonus opportunity position. The bonus structure is based on SLA's that drive quality, excellent customer service, and overall team performance. 

If you enjoy working with passionate, dedicated, team-oriented people who value their employees and customers, we want to speak with you! 

General Manager responsibilities are:

• Recruit, hire, and train all personnel, including loan officers, loan officer assistants, loan partners, underwriters, processing team positions, closing/post-closing positions, and administrative positions, to build a well-rounded team
• Explore market conditions and identify current and prospective sales opportunities 
• Lead, train, and motivate employees to achieve sales goals
• Meet and exceed sales management goals, pipeline goals, and new business generation goals to increase market share
• Market and promote our company with business partners and referral networks, such as realtors, with solid attention to reputation management
• Monitor loan quality to ensure it aligns with company policies and procedures and is compliant with state, regional, and federal guidelines 
• Ensure all staff members follow company procedures, policies, and protocols
• Oversee all business aspects, including sales production, loan processing timelines٫ funding, customer service, human resources, and administration (office, accounting, marketing)
• Prepare forecasts٫ financial objectives, and business plans 
• Organize budget and allocate funds appropriately 
• Provide training, coaching٫ development, and motivation to company personnel 
• Explore opportunities for improvement and propose corrective actions that meet challenges and leverage growth opportunities 
• Explore customer and employee satisfaction issues and react promptly 
• Ensure the company is meeting goals and metrics and complying with all regulations/applicable laws 

General Manager requirements are:

• Hybrid option after initial 90 days in person at Denver office, 75% in-person at Denver office, 25% remote 
• 3+ years' experience working in a sales/production manager position 
• 2+ years of mortgage origination experience
• Critical thinker, problem solver, and growth mindset 
• Good knowledge of the industry's rules and regulations 
• Good ability to meet sales targets and production goals 
• Strong organizational skills with results-driven and customer-focused attitude 
• Good leadership and human resources management skills 
• Excellent time management and project management skills 
• Passionate about employee development 
• Excellent written and verbal communication skills 
• Good working knowledge of MS Office applications – Word, Excel, Outlook, Teams 
• BS in Business Administration or other related area