General Manager - Classet

SWGP Brands is seeking a dynamic, experienced, and passionate General Manager responsible for overseeing restaurant operations, ensuring high-quality service, and creating an exceptional dining experience for our guests. This position requires a hands-on leader who can manage day-to-day restaurant functions, including staffing, training, budgeting, and customer service, while upholding brand standards and values.

This is a full-time, salaried position paying $75,000 to $90,000 per year plus performance incentives. 

Key Responsibilities:

Leadership and Team Management

• Recruit, hire, train, and develop a high-performing team.
• Foster a positive work environment that encourages teamwork and high morale.
• Conduct regular performance reviews, provide feedback, and set goals for team members.
• Promote a culture of accountability and responsibility, ensuring team members adhere to restaurant policies and procedures.

Operations Management

• Oversee all aspects of restaurant operations, including scheduling, inventory management, and vendor relations.
• Ensure food quality and service standards are consistently met.
• Maintain a clean, safe, and organized environment that complies with health and safety regulations.
• Coordinate with the kitchen team to manage menu execution and maintain stock levels.

Customer Service

• Create a welcoming atmosphere and ensure an exceptional dining experience for guests.
• Handle guest feedback, complaints, and inquiries professionally and proactively.
• Monitor online reviews and feedback to make improvements where necessary.

Financial Management

• Meet budgets and goals, including labor, food, and operational costs.
• Analyze financial reports to make data-driven decisions to improve profitability.
• Monitor daily revenue and expenses, implementing cost control measures as needed.

Marketing and Community Engagement

• Develop local marketing strategies and community engagement initiatives.
• Represent your store at community events to strengthen brand presence.

Requirements

• 5+ years of experience in restaurant management, with at least 1 year in a General Manager or Assistant General Manager role.
• Strong leadership and communication skills.
• Proven ability to manage budgets and control costs.
• Knowledge of restaurant health and safety regulations.
• Exceptional customer service skills.
• Proficiency in restaurant management software is a plus.
• Preferred Skills:
• Knowledge of the local market.
• Experience with steakhouse or casual dining restaurant management.
• Familiarity with marketing and community engagement strategies.

Benefits

• Competitive salary and performance-based bonuses.
• Access to health, dental, and vision insurance.
• Paid time off and vacation days.