General Manager - Contract Furniture - Quest Resource LLC.

Our client is a full-service contract furniture dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. Established in 1962, as a small, family-run dealership. Today, we are a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin, 350+ full-time employees, and annual sales of $300+ million. With 300+ manufacturer partnerships, we offer an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. We are one of the largest privately-owned dealer partners of HNI in the United States. HNI’s furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International. 

Job Summary

We are looking for a General Manager for our Washington, DC office. The General Manager will provide strategic direction and sponsorship to drive market position, sales, and growth. Oversee market teams and operations in ways that promote accountability, compliance, proven practices, financial health, and engagement. Champion change, innovation, partnerships, and programs that elevate the brand and outcomes within and across markets. Lead the market forward in alignment with the organization mission and inclusive, values-driven culture fostering community and exceptional client and employee experiences.  

Responsibilities 

• Market Position and Growth. Create and implement data-driven strategies and initiatives to achieve targeted growth and sales goals for the market. Elevate presence and position in the market, leveraging alliances and cross-market expertise and success to introduce and expand offerings within and across verticals. Partner with marketing and sales leaders to strategically tap into new ventures and unmet and emerging needs with targeted campaigns and business development approaches. Advocate for market needs to generate support and resources required to gain traction in line with long range goals. Champion incentive and discount programs to motivate and generate healthy competition across sales team. Act as sponsor on high-profile, high-volume pitches and accounts to influence and generate wins. 
• Market and Operational Excellence. Maintain ongoing accountability for proven practices in compliance with the local, state, and federal laws and regulations. Demand the safety and wellbeing of the organization and its people remain an unwavering priority. Maintain financial health through accurate forecasting, proactive workforce and resource planning, and expense oversight and accountability. Leverage thought leadership and experimentation to drive innovation, advanced offerings, and operational efficiencies. Design and integrate infrastructure, practices, and processes that further market and organizational priorities. Cultivate high trust relationships with partners and influential stakeholders internal and external to organization.
• Brand and Industry Ambassador. Promote relationships and connections within and across market influencers, civic, business, and industry organizations. Sponsor and actively participate in high-profile events that showcase the organization’s achievements, mission, and culture inclusive of receptions, fundraisers, public speaking and panel engagement, conferences, and exhibitions. Protect the rights and interests of the organization and its people, providing leadership to effectively navigate and influence the dynamic industry and business landscape. Model the organization’s core values to the highest, representing its brand and differentiation in the industry. Engage with partners to elevate brand and strengthen alliances across A&D, commercial real estate, and vertical product lines.
• Strategy Articulation and Sponsorship. Serve as executive leadership team member and liaison to define, champion, and cascade organization strategy and priorities. Envision and lead integrated market strategy and priorities driven by industry and market trends, client analysis, and competition. Collaborate with cross-market and functional leaders to accelerate strategy execution and success. Champion change management initiatives required to strategically advance organization and market strategy.
• Market and Organizational Leadership. Maintain continuity and alignment around corporate manufacturing partnerships. Champion and strengthen sense of community across market and organization. Establish and maintain accountability for a values-driven culture across the market and organization. Facilitate successful market and organization-wide relationships and connections to best leverage proven practices, resources, and capabilities. Identify, lead, and champion processes, programs, and initiatives that reinforce a compelling employee value proposition (e.g., talent acquisition, engagement, performance management, targeted development, staffing, and workforce planning). 

Required: 

• 10 plus years’ experience in sales or operational leadership roles in contract furniture, A&D, hospitality, manufacturing, construction, and/or commercial real estate industries
• Five plus years’ experience in leadership roles overseeing multiple aspects of a business inclusive of financial, operations, sales and business development, etc.
• Dynamic leader with track record of building and leading teams around mission, brand, and culture
• Bachelor’s degree in business administration, finance, economics, design, liberal arts, marketing, or related field
• Proven ability to articulate, plan, champion, and realize strategic priorities  
• Visible, agile, and data-driven and empathic change agent
• Strong financial and leadership acumen, and team orientation
• Operate with a growth mindset and passion for professional development and mentorship
• Exceptional interpersonal and communication skills, including writing, speaking and active listening across various mediums, situations, and audiences
• Effective conflict resolution and problem-solving skills

Preferred: 

• Continuing education, certifications, and thought leadership roles (panels, boards, professional affiliations)
• Extensive and active network and experience across market of interest and contract furniture industry

Additional Information

 Comprehensive benefits packages. 

Salary Description: $180,000 - $220,000, Bonus

Equal Opportunity and Affirmative Action employer. We welcome diversity and are committed to creating an inclusive environment for all employees. We will provide accommodations during the recruitment process upon request.