General Manager - Everything But The House

OUR STORY AND HOW YOU CAN HELP CONTRIBUTE

Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers and collectors connect with a world of shoppers seeking rare and wonderful things. Each day the global auction platform unleashes an ever-changing assortment of art, jewelry, fashion, collectibles, antiques and more, all with a starting bid of $1.

EBTH aspires to be the first stop for secondhand online. We stand behind our work and offer every customer the “EBTH Promise”. If we don’t uphold our end of the bargain, we’ll do our best to make it right.

We’re seeking a General Manager for our Columbus marketwho is an innovative and effective leader with a business owner’s mentality who will lead, manage and grow one of our top markets within the company. In this role, you will be responsible for ensuring a smooth, efficient and profitable operation with a focus on driving sales, customer satisfaction, personnel training and employee development.

As a dynamic company, we move fast and seek to continuously improve – and while this will be a very demanding position, you’ll be surrounded by a passionate team of individuals who are dedicated to the common goal of drastically changing the way personal property is sold, bought and moved across the country – and we have a lot of fun while we’re doing it. We’re proud of our journey and we’re eager to share our story with shoppers, clients and consignors across the world!

Discover everything uncommon at EBTH.COM.

• Serve as the primary point-of-contact within the market. You will be accountable for the health of the market and the satisfaction of our employees and clients.
• Oversee the profit & loss statement, including, but limited to: hiring key personnel, setting strategy for the market, and being accountable for the sales and operations of the market.
• Maintain and build a top-tier team. Direct reports within the market include: Relationship Manager, Business Development Manager, Project Managers, and all Warehouse Operations.
• Ensure that our local processing center is staffed, functional and on-budget.
• Manage the market around a core set of operational and sales Key Performance Indicators (KPIs). 
• Interact with data sets to set strategy and positively impact the local market.
• Develop strategy to maximize customer satisfaction, service standards, colleague satisfaction and financial performance.
• Grow our clear-out and consignment business channels.
• Engage and build relationships with our core repeat sellers.
• Maintain a high level of service in all areas to both our internal and external guests.
• Resolve problems and communicate to ensure consistency and memorable customer service, and ensure strong, positive communication flow among colleagues.
• Promote a positive work environment by ensuring the appropriate staffing, the continuous training of colleagues, recognition, mentoring and coaching.
• Serve as a pillar in the community. Our General Managers are the face of the market at marquee networking events and understand how to leverage personal connections to build a business.
• Develop and maintain strong relationships in the community. 
• Perform other duties as assigned. 

CREDENTIALS WE ARE SEEKING

• Bachelor’s degree or equivalent experience required; MBA is a bonus.
• 5-7 years experience in a supervisory or management role
• Profit & Loss management experience.
• Must show a proven record of success in sales. 
• Experience with project management and metric development.
• Excellent communication and presentation skills.
• Strong relationship-building skills and ability to interact effectively at multiple levels.
• Proficient leadership experience with growing a team.
• An obsession with the customer experience.
• Experience managing a sales team and / or working in an operationally complex business.
• Ability to recruit and build productive sales & operations teams.
• Ability to solve problems, build and think creatively in challenging situations.

We are not providing relocation for this position and are only accepting applications for candidates who are located in Ohio and/or the Columbus, OH metropolitan area.

We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply. 

Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time.

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